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Dwayne Alexander, CPM Resume

CANDIDATE
Dwayne Alexander, CPM

SUMMARY
An energetic, qualified professional leader with tremendous experience and skills in strategic planning, operations, real estate management and management of federally funded housing programs.

Highly motivated, dynamic professional with a solid record of accomplishments in Asset Management. As an experienced and progressive expert in the multi-family, conventional, commercial, public housing and housing choice voucher industries, I am an effective leader with strong organizational skills and project orientation who manages crises successfully. Core competencies include executive leadership in strategic planning with an emphasis on redirecting corporate culture and promoting organizational effectiveness. Consistently sought and recognized for the capacity to implement strategies for sustainable organizational excellence with the knowledge to realign an agency's strengths and resources with its mission. Ability to build strong rapport with personnel, clients, board of directors and elected officials based on knowledge, and integrity. Enthusiastically promotes the development of professional staff, institutionalization of ethical standards while replicating the industry's best practices.

QUALIFICATIONS 

  • Expert knowledge of property management principles and community development programs; strong understanding of RAD, LIHTC and housing finance. Excellent fiscal planning, administrative, management and communication skills. Keen knowledge of HUD rules, regulations, policies and procedures; reputable integrity in the administration of HUD-funded and HUD-subsidized programs.
  • Demonstrated expertise in HCV and Project/Unit, Base, researching, referencing, and interpreting Section 8 regulations and adhering to program policy guidelines, ordinances, and systems.
  • Highly noted for efficient and effective supervision and coordination of Housing Quality Standards (HQS) inspection function and knowledge of Federal, State, and local regulations.
  • Possess a clear working understanding of PHAS and SEMAP indicators while managing ACC and providing a strong focus on Quality Control and HUD and OIG Audit proof results.
  • Operations Management
  • Business Management & Development
  • Policies & Procedures
  • Effective Rent Collection Strategies
  • Leasing/ Contract Negotiation
  • Budget Management
  • Program Management
  • Strategic Planning
  • Asset Management
  • Staff Management
  • Customer / Business Relations
  • Strong Communication Skills
  • EXCELLENT STRATEGIST - Responds rapidly and appropriately to changing circumstances; evaluates problems, makes astute decisions to effect positive change and refocus on new priorities
  • RESOURCEFUL AND WELL-ORGANIZED - Skilled in task management and follow-through. A superior record of delivering mission-critical projects on time
  • STRONG SENSE OF RESPONSIBILITY - Solid professional standards; excellent track record of dependability. Exceptional work ethic and professional attitude. Reliable, and willing to work as necessary to get the job done
  • INSIGHTFUL AND ARTICULATE - Clear and practical written and verbal communication skills and capable of wearing many hats for optimum cost-effectiveness. Able to cultivate and establish loyal and trustworthy relationships

PROFESSIONAL EXPERIENCE
Jacksonville Housing Authority Jacksonville, FL

Interim President/ CEO, Vice PresidentMay 2018 to present

  • 2700+ PH units 7600 Vouchers Total budget $81,000,000.00, High Performer Both Public Housing and HCV
  • Promote the mission and vision of JHA internally and with external partners and stakeholders.
  • Schedule and execute a regular and consistent maintenance process.
  • Ensure compliance with HUD, Fair Housing and other governmental regulations related to affordable housing.
  • Ensure compliance with HUD, Fair Housing and other governmental regulations related to affordable housing.
  • Identify needs for capital improvements and maintain budget for future improvements.
  • Assess and ensure the effectiveness of JHA's property management and compliance systems and staffing structure to:
    • Promote a high level of responsiveness to tenant requests for service and repairs.
    • Maintain relationships with vendors that provide routine maintenance and repair services.
    • Work with All agency teams to develop and manage budgets.
    • Build/maintain a cohesive and productive team of staff, with a focus on continual professional development of all
      team members.
    • Foster collaboration and effective communication between the JHA team and other outside agencies.
    • Ensure timely closure of deals and effective transition to property management when a construction project is
      completed.
    • Develop and maintain relationships with organizations to partner in affordable housing developments.
    • Build and maintain a high profile for JHA in the affordable housing community at the local, state, and national
      levels through networking, attendance at conferences and speaking engagements.
    • Develop and maintain strong, collaborative working relationships with all Senior Team Leaders
    • Lead Senior Team meetings and planning processes.
    • Prepare for successful REAC, and property inspections and recertification of rents for tenants in subsidized apartments; Market available units and manage waiting lists.
    • Ensured that the unit environment was operational and meet the "market-rate" standards, including curb appeal of
      the site.

Montgomery Housing Authority Montgomery, AL Deputy Director - February 2017 to May 2018
Served as the Deputy Director providing direct oversight and Direction to the following departments which include but not limited to Public Housing, HCV, Information Technology, Procurement, and Resident Services.

  • Established and implemented departmental goals, objectives, policies, and priorities; determined by the use of
    Housing Authority policy, appropriate service, and staffing levels; allocate resources accordingly; Managed teams of
    staff meet annual performance goals and align work with implementation of the strategic plan.
  • Worked with staff to track progress on programmatic milestones, to conduct research, gather and analyze data that
    supports programmatic outcomes.
  • Prepared, monitored, and tracked performance and results of staff.
  • Supported the team and the Executive Director on project-specific tasks, with developing new programmatic
    initiatives and managing existing programmatic initiatives.
  • Assisted with development of MHA's policy plan aligning strategic goals.
  • Developed leadership and the capacity of partners to advance Agency work efforts.
  • Represented the Agency as a liaison to HUD.
  • Performed the duties of the Executive Director in their absence

Southern Nevada Regional Housing Authority Las Vegas, NV Interim Executive Director - March 2011 to February 2017 
Served as the Interim Chief Executive Officer assuming full administrative responsibility for the day to day operation of the Authority through the Authority's management staff, which includes the following:

  • All Authority services and activities including administrative services, financial services, housing choice voucher
    programs, public housing management, affordable housing, safety, maintenance, and development.
  • Established and implemented administrative goals, objectives, policies, and priorities; determine by the use of
    Housing Authority policy, appropriate service, and staffing levels; allocate resources accordingly; prepared
    recommendations for the Board of Commissioners on policy matters and administrative practices, ensured that the
    Board was kept up to date on relevant regulations and regulation changes.
  • Provided staff assistance to the Board of Commissioners; plan the Board of Commissioners' agenda; prepared and
    presented staff reports and other necessary correspondence; attended Board meetings as required; supervised the
    taking, recording, and maintaining of minutes and other official documents.
  • Performed the duties of the Executive Director in their absence.

Deputy Executive Director - March 2011 to December 2015
Served as the Chief Operating Officer 11,000 HCV Program Section 8, 2,900+ Public Housing units, and 1000 Affordable Housing units providing leadership and direction to all department supervisors in post-merger tasks, while establishing benchmarks for performance goals and objectives that include complete accountability. Identified deficiencies and recommends corrective action plans for all departments.

  • Responded to an internal assessment of the regulations and adherence to firm business management practices.
  • Provided technical assistance, monitored and ensured compliance with procedures.
  • Reviewed and presents reported to the Board of Commissioners.
  • Established and maintained positive relationships with local government, elected representatives, and the Resident
    Advisory Board.
  • Oversaw the property managers to ensure the maintenance and improvement of Building Assets concerning the
    appearance, equipment and building life cycles, capital improvements, preventive maintenance procedures, crisis
    management, and security.
  • Reviewed annual repair and maintenance budgets and regulatory compliance related to the properties. Inspected
    properties alongside property manager on a regular basis and as needed to develop a multi-year capital improvement
    plan. Monitored daily property database, work order database and agency finances for budget compliance.

Virgin Islands Housing Authority St. Thomas VI Deputy Executive/Director and Chief of Staff - 2008 to March 2011 

  • Directly assisted the Executive Director in determining and carrying out immediate and long-range plans to assure
    sound administration of all programs; improved condition of housing stock and conducted internal reviews of the
    Agency's operations. Identified deficiencies and recommended corrective action plan for all departments.
  • Responded to HUD audits and internal assessment of the regulations and adherence to firm business management
    practices.
  • Provided technical assistance, monitored and enforced compliance with the personnel policy and procedures.
  • Reviewed and presenter of reports to the Board of Directors/Commissioners.
  • Established and maintained positive relationships with local government, elected representatives, and Resident
    Advisory Board members and HUD officials.
  • Engaged in direct strategy of labor negotiations for equitable contract terms in the Collective Bargaining Agreement
    in keeping with the Agency's mission and goals.
  • Oversaw the property managers to ensure the maintenance and improvement of Building Assets with respect to
    appearance, equipment and building life cycles, capital improvements, preventive maintenance procedures, crisis
    management, and security.
  • Monitored annual repair and maintenance budgets and regulatory compliance related to the properties. Inspected
    properties alongside property manager on a regular basis and as needed to develop a multi-year capital improvement
    plan. Monitored daily property database, work order database and agency finances for budget compliance.

Philadelphia Housing Authority Philadelphia, PA - 2000 to 2008 
Supervisory Asset Manager - 2003-2008

  • Managed and supervised 7000+ housing units; monitored and coordinated extensive field activities of 32 sites,
    including accounting, operations, leasing, personnel, and management PHAS indicators.
  • Conducted monthly internal audits on vendor activity and other site tasks to ensure property management office's
    compliance with the company's Policies and Procedures.
  • Generated reports on the financial performance of assets and accounted for the review and approval of the operating
    budget, capital budgets, service agreements, and contracts.
  • Provided staff training, coaching and staff performance evaluations and compensation.
  • Ensured that the unit environment was operational and met the "market-rate" standards, including curb appeal of the
    site.

Asset Manager - 2000 to 2003

  • Served as Asset Manager for Housing Choice Voucher Program (Section 8) where 16,000 vouchers were issued,
    directed, coordinated and supervised overall leasing operation of the Voucher Program (HCV).
  • Oversaw company's daily operation, including program quality management, waiting list management, terminations,
    annual re-examination, and interim changes and portability.
  • Assigned, reviewed and participated in the work of staff responsible for determining the eligibility and selection of
    (HCV) program participants.
  • Monitored program budget and landlord relations.

H.J. RUSSEL Miami, FL Property Manager/Maintenance Superintendent - 1998 to 2000

  • Managed 750 units responsible for in production reports management, budget management, requisitions, leasing
    reports, purchase orders, tenant services management, service inspections, vendors and quality control.
  • Played a significant role in developing higher standards in rent collection, ensuring maximization of rent, handling
    legal processing where necessary, inventory management, accounting and cost records.
  • Assured that the seat adhered to regulatory compliance, including recertification, maintaining tenant files, and
    preparation of all state and federal occupancy reports.
  • Performed property inspections and assured optimal functioning of building systems.
  • Developed and implemented a preventative maintenance program and new methods and procedures that improved
    operations while minimizing operations expense.

Abbotsford Homes Philadelphia, PA Vacancy Superintendent - 1995 to 1998

  • Managed 700 housing units and supervising complete rehabilitation of 144 offline housing units.
  • Developed and maintained maintenance plans, established maintenance goals and metrics, audited inspection results, clarified maintenance details and policies, evaluating reports, resolved all maintenance situations and problems.

EDUCATION
Montana Tech Of The University Of Montana, Butte, MT
Bachelor of Science Degree

Montana College Of Mineral Science And, Butte, MT
Associate of Arts Degree

TRAINING/CERTIFICATIONS
Construction Management Certificate Program, Temple University
Construction Management Certificate Program, Turner Technical School
Property Management Certificate Program at Ashworth University
Associate Certificate in Project Management, ESI/George Washington University
Six Sigma, Green Belt, Drexel University
Certified Property Manager, CPM®, IREM®, Institute of Real Estate Management
Real Property Administrator RPA® (In Progress) BOMA, Building Owners Managers Association International
Registered Apartment Manager (RAM) National Association of Home Builders
Accredited Commercial Manager ACoM IREM®, Institute of Real Estate Management
Accredited Residential Manager®, ARM® IREM®, Institute of Real Estate Management
Registered Housing Manager (RHM), National Center for Housing Management
Certified Financial Manager (CFM), National Center for Housing Management
Certified Occupancy Specialist (COS), National Center for Housing Management
Certified Manager of Maintenance (CMM), National Center for Housing Management
Certified Manager of Housing (CMH), National Center for Housing Management

AFFILIATIONS
Member, National Association of Realtors
Member, Institute of Real Estate Management
Member, National Association of Home Builders
Member, National Association of Housing Redevelopment Officials
National Diversity Advisory Board, Institute of Real Estate Management, Term 2011-2012
National Legislative and Public Policy Board, Institute of Real Estate Management Term 2011-2012
National International Services Advisory Board, Institute of Real Estate Management, Term 2011-2012
Chairperson, IYP, Institute of Real Estate Management, Chapter 99 Las Vegas, NV, Term 2012-2013
National Industry Standards Board, Institute of Real Estate Management, 2012-2013
Vice President of Education, Institute of Real Estate Management, Ch. 99, Las Vegas, NV, 2014
National Ethics Committee, Institute of Real Estate Management, Current
National Income Expense Advisory Board, Institute of Real Estate Management, Current
President-Elect, Institute of Real Estate Management, Ch. 99 Las Vegas, NV, 2015
Elected Governing Council, Institute of Real Estate Management, 2015-2018
President, Institute of Real Estate Management, Ch. 99 Las Vegas, NV, 2016
Secretary, Institute of Real Estate Management, North Florida 2018-Present
Executive Board Member, Institute of Real Estate Management, North Florida 2018- Present

AWARDS
Who's Who in Professional Management
CPM Candidate of the Year Award Winner, IREM® Delaware Valley Chapter
President Award's, IREM® Las Vegas Chapter 2012
Leadership/Mentor Award, IREM® Las Vegas Chapter, 2013, 2014
Certified Property Manager (CPM®,) of the Year Award Winner 2014
Executive CPM, Accredited Management Organization (AMO) Firm of the Year 2012, 2013, 2014, and 2015
Accredited Commercial Manager (ACoM) of the Year Award Winner 2015, 2016