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FSS Service Coordinator Supervisor (Grant)

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Application Deadline: Open Until Filled
Salary Range: $38,854 - $50,904
FLSA Status: Exempt

Job Summary
The purpose of the FSS program is to provide direct service coordination and promote the development of local strategies to coordinate the use of assistance under the HCV and PH programs with public and private resources to enable participating families to increase earned income and financial literacy, reduce or eliminate the need for welfare assistance, and make progress toward economic independence and self-sufficiency. Jacksonville Housing administers the FSS program and enters five-year contracts with new and existing families on an ongoing basis under contract. The FSS contract spells out the terms and conditions governing participation and the responsibilities of both JH and the family. As required by the FSS statute and regulations, each FSS program reflects local needs and resources. JH is not permitted to limit FSS participation to those families most likely to succeed because of current education level or job history.

If directly working with FSS participants, interview, and screen prospective participants in FSS program. Provide counseling and guidance to residents to assist them in reaching the goal of self-sufficiency.  Identify needs and barriers to achieving goal, and plan for removal of barriers and needs. Regularly meet with participants to provide training and individual assessment of progress. As supervisor, provide direct supervision of approximately 4 FSS Service Coordinators, provide program management and successfully fulfill grant outcomes, assist in training service coordinators, review case files, review escrow submissions, escrow accrual, process HVC for 1st time homeowners, prepare reports, assist department director, and work on special projects.  

A. Supervise assigned staff, assist department director, and prepare reports.

  1. Train service coordinators and other new employees, as needed
  2. Provide individual support and assistance to staff
  3. Interpret and apply Authority personnel policies, departmental policies, and other relevant HUD regulations and procedures; assist and coordinate office functions to assure a safe and productive work environment.
  4. Review time and leave reports for subordinate(s)
  5. Prepare and review performance appraisals and discuss with subordinates as appropriate
  6. Counsel employees regarding job performance and document in accordance with established procedures
  7. Recommend disciplinary action as needed
  8. Review case files of staff for quality assurance purposes, compliance with regulations and procedures, and to assure that required paperwork and documentation are present
  9. Assist department head with budgeting
  10. Complete semi-annual/annual reports for grants managed by the department, as needed
  11. Coordinate special projects as needed including FSSU's, the Program Coordinating Committee and prepare monthly and annual reports as required.
  12. Promote agency mission and strategic plan through supervision with staff performance.
  13. Oversee maintenance of FSS escrow accounts, including monthly reconciliation with accounting, monthly reports, disbursements, and semi-annual notification to tenants.
  14. Other duties as assigned.


  • Ability to sit for extended period.
  • Ability to lift to 25lbs.
  • Ability to bend, kneel and lift.

General Duties and Responsibilities
The FSS Service Coordinator Supervisor position may have the responsibility for managing a caseload of approximately (25 maximum) Family Self-Sufficiency participants from orientation, intake, and Action Plan development, through completion and graduation.

B. Qualify residents for participation in the program, establish goals, identify needs, and coordinate services

  1. Interview prospective participants for the program and determine eligibility based on program guidelines
  2. Identify needs and barriers to the achievement of self-sufficiency/aging in place in the areas of education, job training, childcare, transportation, credit repair, substance abuse, counseling, etc.
  3. Develop individual service plans with participants and assist in coordinating services with other agencies
  4. Network with groups/agencies to identify resources.
  5. Coordinate workshops on a variety of topics by arranging for leaders, informing participants, arranging for space, etc.

C. Meets with participants regularly to assess progress toward achieving goals, determine if additional barriers exist, provide additional services as needed, and maintain related records            

  1.  Meet monthly with participants to counsel them on areas of education, employment credit and family needs, to identify needs and barriers to self-sufficiency and provide individualized counseling, family counseling, budget and money management sessions, career counseling, and other services
  2. Refer clients to agencies for needed services.
  3. Provide excellent customer service; answering phone messages, providing prompt follow-up and respond to participants' concerns.
  4. Monitor and evaluate participant progress, prepare progress reports, obtain transcripts, employment data and family composition changes
  5. Promote JHA Education Programs such as Incentive Awards, Hicks, etc.
  6. Provide basic job retention and career counseling.
  7. Maintain appropriate files and case notes.
  8. Complete monthly statistics report including services provided, number of participants in workshops, training, etc.


Bachelor's degree in social sciences, business administration, or closely related field plus 3 years of work experience in human services, case management, or social work, or an equivalent combination of education and at least one (1) year of supervisory experience strongly preferred. Public housing and Section 8 experience preferred.  Must successfully complete HUD F.S.S. certification training within 1 year of appointment

Other: Must be insurable by JH's insurance and possess a valid Florida Driver's License.

Knowledge, Skills, and Abilities

  • Knowledge of the principles and practices of social work and case management
  • Knowledge of the Housing Authority policies and procedures
  • Knowledge of principles and practices of career counseling
  • Knowledge of gerontology and the aging process
  • Knowledge of HUD and organizational regulations, policies, and procedures
  • Knowledge of business English, spelling, arithmetic, and vocabulary
  • Knowledge of basic office equipment, including computer, fax, telephone, copier, etc.
  • Knowledge of the organizations and agencies in the area that provide services utilized by clients.
  • Knowledge of the principles of communication
  • Ability to counsel with low-income families regarding self-sufficiency, planning, follow-through.
  • Ability to process information using agency software (i.e., Yardi)
  • Ability to understand and follow oral and written instructions.
  • Ability to read, understand, and apply HUD and organizational rules, policies, procedures, and instructions.
  • Ability to communicate orally and in writing.
  • Ability to organize and present workshops and training sessions addressing family, employment, and finance issues.
  • Ability to accurately analyze progress toward achieving goals and motivate continued progress.
  • Ability to establish and maintain effective working relationships with the public, residents, and other employees.
  • Ability to establish and maintain a network of contacts to assist in providing services to clients.
  • Ability to interact with clients and agencies in obtaining and providing information in a polite and efficient manner, both in person, and on the telephone.
  • Ability to use sound judgment to make decisions in accordance with established procedures and guidelines.
  • Skilled in analyzing situations to identify problems and offer possible solutions.
  • Skill in communicating orally with clients and agencies to obtain and provide information.
  • Skill in dealing with people in a polite and diplomatic manner.
  • Knowledge of safety rules, including accident causation and prevention.
  • Knowledge of occupational hazards and appropriate safety precautions
  • Ability to communicate effectively orally and in writing.
  • Ability to establish and maintain effective working relationships with supervisor, co-workers, residents, contractors, and the public.
  • Ability to understand oral and written instructions.
  • Ability to complete work order forms in accordance with established procedures.
  • Ability to establish and maintain records and record retention.
  • Ability to account for time and materials.

We anticipate hiring between the minimum and first quartile of the range, depending upon previous similar experience. Existing JH employees may be eligible for above the first quartile but not above the top range.

We are an EOE & DFWP. Successful applicant will be required to pass a drug screening and criminal background. Section 3 candidates preferred.

This job description should not be interpreted as all-inclusive. It is intended to identify the major responsibilities and requirements of this job classification. All incumbents may not perform all the job duties listed, and some incumbents may perform some duties which are not listed, and incumbents may be requested to perform job-related responsibilities and tasks other than those stated in this description.

Rev. 03/2021