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Keith Pettigrew Resume

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Keith L. Pettigrew
SENIOR EXECUTIVE

20 years of successful experience providing fiscal, strategic and operations leadership in government agencies

Dynamic, results oriented leader with strong track record of performance in turnaround and high-paced organizations. Utilize keen analysis and insights and team approach to drive organizational improvements and implementation of best practices. Superior interpersonal skills, capable of resolving multiple and complex (i.e., operational, strategic, financial, legal, collective bargaining and human resources) issues and motivating staff to peak performance. Excellent customer service and political skills. Additional areas of expertise include:

  • Strategy, Vision & Mission
  • Organizational & Professional Development
  • Cost Management, Budgeting
  • Government Regulations and Relations
  • Policy and Procedures Development
  • Contract Negotiations & Strategic Planning
  • Program and Performance Development
  • Community Outreach and Resident Relations

PROFESSIONAL EXPERIENCE

Alexandria Redevelopment Housing Authority (November 2017 to present)
Chief Executive Officer

Responsible for a diverse housing portfolio of 1150 housing units, comprised of traditional public housing, modernization rehabilitation, mixed-income tax-credits units and market rate, as well as 1941 housing choice vouchers (tenant and project-based). Agency recently designated High Performing for its HCVP Program. The position includes the supervision of eighty-one (81) employees, fiscal control and oversight of a $45 million dollar operating budget. Also, serves as Chief Executive Office of the Virginia Housing Development VHD, LLC, which is the development entity of the agency.

  • Developed strategy to reposition the agency's entire portfolio from Section 9 public housing to Section 8 HCVP funding via Section 18, RAD and Section 22 applications.
  • Recently negotiated and self-developed the Ramsey Homes, a $32-million-dollar project, which will increase the affordable housing units from fifteen (15) public housing units to fifty-two (52) mixed-income tax credit units.
  • Initiated a Comprehensive Assessment of the Agency's Portfolio which will lead to a new Strategic Housing Plan for the next decade beginning in 2020, as well as the City of Alexandria.
  • Conducted a comprehensive Organizational and Operational Assessment of the Agency.
  • Developed and implemented a reorganization of the agency which improved operational efficiency throughout the agency which resulted in increased revenues and reduced expenses, established clear lines of accountability, the updating of critical policies and procedures, and established critical community partnerships to improve service to its residents.

District of Columbia Housing Authority (May 2014 to November 2017)
Senior Advisor

Conducted agency-wide operational assessments and restructured several departments, conducted a reduction-in force, served as Chief Negotiator for the newly ratified Collective Bargaining Agreement governing the Fraternal Order of Police, led the implementation of a new HRIS system and electronic time and attendance system, oversaw the automation of critical operational functions, managed the audit of entire agency employees, led the revision and/or creation of the critical agency documents (i.e., the Personnel Policy Manual, Standard Operating Procedures, etc.). Additionally, created and implemented a new Performance Evaluation Programs, negotiated recent wage increase for all agency staff and conducted several investigations regarding discrimination and hostile work
environment claims.

Housing Authority of New Orleans (November 2009 to April 2014)
Deputy General Manager for Operations

Managed the day-to-day activities of the agency under an Administrative Receivership. Represented the Administrative Receiver at events and key external stakeholder meetings. Notable accomplishments include:

  • Moving the Agency from the HUD "troubled list" to Standard Performer in less than three (3) years.
  • Reorganized and transformed the HCVP from a perennial poor performer to a standard performer in less than three (3) years, including the issuance of 4,000 vouchers in six months.
  • Reorganized and implemented the Asset Management model of operation for the Asset Management department formerly known and Public Housing.
  • Oversaw the upgrade of the Client Services department which includes, but is not limited to, a new Master Partnership Agreement with numerous stakeholders throughout the New Orleans region, a newly implemented Section 3 Plan, and a Human Capital Plan.
  • Oversaw the transformation of the HANO Security department to the newly created HANO Police department with arrest powers, etc.
  • Worked directly with Finance Director to develop and monitor budgets for each program totaling nearly $300 million annually.
  • Worked closely with the Real Estate Planning and Development Department to ensure the advancement of redevelopment projects and initiatives including the coordination of the relocation of more than 1,000 resident families, development of management agreements and regulatory and operating agreements with developers and property managers, and providing administrative assistance with implementation of HUD's extensive administrative process to acquire project-based vouchers for mixed finance developments in which the vouchers were included in the overall financing of the project.
  • Led the development of the Emergency Preparedness Team and led the Response Team during Hurricane Isaac.
  • Oversaw the implementation of the JD Edwards Enterprise One financial management system and the public housing and HCVP modules in the Elite system. Identified key business rules to be designed in each system to ensure accurate information and reports were captured and designed to ensure efficiency in operations and management decision making.

Community Development Agencies and Housing Authorities (November 2008 to May 2018)
(Independent Contractor)

Conducted operational needs assessments and provided technical assistance to state and local recipients of federal community development funding, particularly, CDBG, HOME and ESG under HUD's One CPD program. I served as a sub-contractor on behalf of the National Association for Latino Community Asset Builders (NALCAB). The cities serviced were the following: the City of Gary (IN), East Chicago (IN), Amarillo (TX), Honolulu (HI), Harrisburg, PA, Cincinnati, OH, and Pinal County, AZ.

District of Columbia Schools Division of Transportation (July 2003 to September 2009)
Chief Operating Officer

Served under the direction of federal court-appointed Transportation Administrator. Developed and managed the daily terminal bus operations and operational support (i.e., safety and training unit, routing and scheduling, fleet, information technology, and facilities) for the DOT. Transformed the Agency form the "worst" in the nation to one of the "best". Responsibilities included the following: the safe, efficient and timely pickup and delivery of approximately 4,000 special needs students; overall operations of four (4) bus terminals and central office, of approximately 1450 employees, including terminal managers, dispatchers, fleet staff, human resources, routing and scheduling, and safety and training. Responsible for managing a bus fleet of 650 vehicles. Oversaw a budget of $92 million. Also, responsible for all Human Resources functions such as hiring, organizational development and strategic planning, all labor and employee relations matters (i.e., disciplinary actions, grievances, arbitrations, and negotiations). Notable accomplishments:

  • Established and maintained a compliant and high-performing school bus transit system at 95% efficiency
  • Created Personnel Division (Standard Operating Procedures, position descriptions, performance standards)
  • Developed and implemented new Route Bidding Process
  • Developed New Terminal Operations Model
  • Reduced Overtime by 20%; Reduced absenteeism by 25%
  • Turnaround performance was highlighted in the September 2008 edition of School Bus Fleet Magazine

District of Columbia Housing Authority (January 2000 - August 2003)
Deputy Director, Human Resources

As a member of the court-appointed Receivership Team recreated the HR department and brought it in compliance
with government regulations. Managed the day-to-day operations. Notable accomplishments:

  • Oversaw the cleanup and stabilization of the HR office under Court-appointed Receivership
  • Negotiated the initial collective bargaining agreement for newly established Fraternal Order of Police bargaining unit and renewal of the American Federation of Government Employees and responsible for all labor relations activity and third-party proceedings.
  • Led the implementation of the HRIS (ADP) system

EDUCATION

The George Washington University, J.D.
The George Washington University, MA, Sociology
The George Washington University, B.A., Sociology

HONORS & AWARDS

  • Recipient, The Martin Luther King, Jr. Medal for Outstanding Service in Human Rights (highest student honor
    conferred by the University).

AFFILIATIONS

  • Member of the Virginia Housing Development Agency's Northern Virginia Advisory Council
  • Board Member of the Braddock Implementation Advisory Group
  • Kappa Alpha Psi Fraternity Inc.

References Available Upon Request