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904-630-3810

Customer Service Survey

All Responses will be kept confidential and anonymous

If you are unable to complete the customer service survey online, please contact Dwayne Alexander, Interim President/CEO at 904-630-3810 for a printed form.

You can drop it off or mail it to the following address:
Jacksonville Housing
Attention: Dwayne Alexander
1300 N Broad Street
Jacksonville, FL 32202


Please provide your feedback on the level of customer service you have or are now receiving. Please note that you may provide feedback as many times as you need to.

1. Did you know that your property management company handles all of your customer service needs?*

2. Are you currently satisfied with services rendered to you at your community?*

3. How would you rate your overall property manager (on a scale of 1 to 10 with 10 being the highest rating)?*


Property Management

If you ever have a concern that needs to be addressed, please follow these steps:
  1. Contact the property office to make them aware of the situation.
  2. If the concern is not addressed in a timely manner, please reach out to the Jacksonville Housing office via one of the below methods.
    1. Call 904-630-3810 (If the receptionist is speaking with another customer, please leave a voicemail)
    2. Email dalexander@jaxha.org
    3. Fill out the Contact Form at jaxha.org/help-center
    4. Visit the Jacksonville Housing office in person or send us a written letter at: 1300 N Broad Street, Jacksonville, FL 32202
  3. Your concern will be assigned to a Jacksonville Housing representative who will contact you within 24-48 hours. If this is not the case, please call or email back so your concern can be escalated.
*Required Fields