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HCV Reorganization

Recently, we have reorganized our HCV Department into three teams to better serve your needs. This reorganization means Program Participants no longer have an assigned HCV Specialist; but an entire team of Specialists to assist you with your housing needs.

Please see below to determine the appropriate team to contact.

Annual Re-Examinations Team: (Annual Renewals: Complete Process including Requests for Rent Increase & Lease submission, HAP Payment Inquiries)


Phone: 904-630-3822

Sheila Brinson-Williams, Operations Manager


Transitions Team: (Regular Vouchers, Portability, Relocations, Relocation HAP Payment Inquiries)


Portability Email:

Incoming-Portability Process: Click Here

Phone: 904-630-3852

Missy Paxton, Lead HCV Specialist

Pat Taylor, Operations Manager


Boutique Programs/Interim Re-Examinations Team: (The Boutique Programs Team Case Manages each Special Voucher type from enrollment to Lease-up and Terminations; Complete Annual Re-Examination Process including Requests for Rent Increase & Lease submission, and HAP Payment Inquiries. Specialty Program Vouchers & Certificates include SRO & MOD Rehab, VASH, EHV, FUP, Mainstream, Project Based Vouchers) Additionally, this team processes the Interim Re-Examinations for the entire HCV Department.


Phone: 904-366-3424

Gelila Lawrence, Lead HCV Specialist

Phyllis Bradley, Operations Manager


***Interim Re-Examination Notice: If you are reporting a household member or income change, changes are to be reported in writing within 10 business days. Be sure to provide your completed Notice of Change Form with complete supporting documentation (i.e., New Employment: Letter from employer with date of hire, hours, and rate of pay. Old Employer (loss of employment): Letter from Employer with last date of employment. Child Support: Recent 90 Day printout showing payments received or non-payment. Social Security/Pension: Letter showing change of payment received. Changes reported without supporting documentation will slow down the processing time. Please provide documentation to expedite your changes.  


Applications Division: (Wait List Inquiries & Update Applicant Contact Information)

Log into your Rent Café account to view your status on the Wait List and/or update your contact information.


Thank you. We look forward to serving your housing needs.

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