Chief Operating Officer
Job Title Chief Operating Officer
FLSA Classification Exempt
Salary Grade $164,616.00 - $ 235,569.00
Reports to President & CEO
Serves as the head of JHA operations programs as the principal adviser to the CEO, Chief Executive Officer, in directing and implementing strategies, policies, and practices that maximize the key programs and general operations of the agency. This position will oversee the Housing Choice Voucher Program, Public Housing, Compliance and Resident Services (FSS, ROSS, etc.).
· Planning, directing, supervising, coordinating and evaluating all of the daily operations integral to the activities of Housing Management (under Public Housing, Rental Assistance Demonstration (RAD) and Low-Income Housing Tax Credit Programs), the Housing Choice Voucher Program (Section 8), Maintenance, Real Estate Development and Capital Fund Programs. Heavily involved in strategic planning and organizational development.
· Oversees Housing Operations, Assisted Housing, and Customer Service functions regarding administrative operations, goals, progress toward meeting goals and problem areas.
· Collaborates with departmental leadership to identify and address operational needs and provides leadership to proactively improve JHA operations.
· Provides visionary leadership to staff and ensures long-term sustainability of agency operations by developing goals and objectives, implementing strategies, promoting collaboration between departments, and building relationships with external players.
· Prepares program analysis, policies, procedures, and position papers for the CEO.
· Handles sensitive and confidential information skillfully and ethically.
· Monitors annual property budget performance with Directors of HCV (Section 8), Maintenance, Property Management and Resident Services. Reviews annual budgets prepared by the CFO (Chief Financial Officer).
· Analyzes monthly performance measures reports prepared by the CFO and must be able to present key findings to the CEO and articulate follow-up actions.
· Oversees public housing and affordable housing functions of the agency and provides direction to meet the organization's long and short-term goals.
· Represents the Housing Authority in the community, with HUD, and other groups and agencies, as needed.
· Stays abreast of public housing matters, developments, and opportunities by studying HUD regulations, laws, ordinances, and publications, and by attending professional conferences, trainings, and meetings.
· Serves as 'second-in-command' for the organization by assuming responsibilities and duties of the CEO related to position when CEO is absent or not available.
· Confers with oversight Board and subcommittees regarding policy, goals, plans, and fiscal matters, as needed.
· Assists the CEO with strategic planning including the formulation of short and long-term goals and plans for the agency.
· Resolves disputes, aggravated problems, or other matters, as needed.
· Attends and presents at quarterly Board meetings, goals and strategic objectives and updates on progress.
· Prepares agency goals and strategic objectives annually with designated senior management team.
· Presides over regular senior management meetings to discuss company priorities, monitor progress and promote cross-department collaboration.
· Establishes budgets and management practices for new real estate developments, ensures smooth transition from development to operations while also ensuring all lease-up schedules are met.
· Participates in assessing needs and establishing goals and plans for the Housing Agency.
· Participates in monthly company financial performance reviews with CFO.
· Monitors market conditions and oversees rent increases.
· Continually enhances industry knowledge and expertise through property management publications, trainings, networking events, trade group association membership and webinars.
· Promotes communication and collaboration between departments to ensure positive company culture, and main point of contact for owners and community partners.
· Solicits new business opportunities through existing relationships, fostering new relationships and ensuring a positive reputation within the industry.
· Act as ambassador and public face for the agency -attends networking events and sits on organization committees.
· Uses knowledge of industry practices, tenant-landlord law, standards, procedures, and new legislation to constantly update and improve JHA policies and procedures.
· Trains and holds employees accountable to adhering to JHA policies and procedures so that agency exposure to liability is minimized and operational efficiencies are maximized.
· Performs any, and all, other related and appropriate duties and supports strategic goals as required.
Demonstrates knowledge of technical accounting duties involving the maintenance and reporting of financial accounting data; high level of business acumen, including the ability to balance the delivery of programs against the realities of a budget; comprehensive knowledge of strategic planning and project management concepts, methods, techniques, and practices; and ability to remain current in developments and trends in the area of assignment.
Initiate and Build Relationships
Accepts and celebrates differences within your team. Creates a culture that supports the open-door process and gives employees and residents your time. Be present and available. Execute empathy and understanding to build connections with people. Trust and provide honest, timely feedback.
Embraces principles and tools to create sustainable improvement across all assigned departments within the agency. Fosters and creates an environment that is resident, and employee focused, to achieve long-term sustainable growth for the agency. Ensures the right tools are applied to the right processes.
Execution and Results
Defines specific and measurable objectives. Identifies key performance indicators. Stays focused on the results and not the process. Leverages resources available to solve problems and achieve desirable outcomes.
Education - A Bachelor's degree in public administration, business administration/ management or closely related disciplines is required. A Master's degree in these same discipline areas is preferred.
Experience - Ten (10) years of progressive responsibility in leading a property management company or division with a focus on affordable housing; demonstrated ability to manage staff; expertise with local, state and federal housing regulations; strong Section 8, FHA Multifamily, Public Housing and Low Income Housing Tax Credit knowledge and experience; established relationships with HUD and affordable housing providers; experience and familiarity with City of Jacksonville neighborhoods is a plus; solid understanding of accounting requirements; working knowledge of MS Office and YARDI Voyager property management software; strong written and verbal communication skills.
Other - Valid driver's license required.
KNOWLEDGE, SKILLS, ABILITIES REQUIRED
Industry - Knowledge of HUD, and other federal, state, and local policies, procedures, and regulations related to the operation of a public housing agency.
Financial Acumen - Knowledge of the principles and practices of budgeting, budget administration and report preparation techniques.
Management Skills - Builds good working relationships at all levels within the agency. Prioritizes tasks effectively for self and assigned team. Understands the needs of different stakeholders and communicates with them as deemed appropriate. Brings people together to solve problems. Cultivates relationships with employees, residents, vendor and community partners. Develops and implements new ideas.
Strategic Leadership Skills - Ability to anticipate and forecast events in the external environment that have the potential to impact agency performance. Finds and sustains competitive advantage by building core competencies. Evaluates strategy implementation and results systematically, and makes strategic adjustments, as necessary.
Computer Skills - Proficient in Microsoft Office, especially spreadsheets, databases and reporting tools. Proficient in the use of electronic management systems.
Communications Skills - Effective interpersonal and customer service skills. Excellent written and oral communication skills: you thrive when working with employees and residents.
Analytical Skills - Ability to compare, contrast and quality check work with keen attention to detail. Able to present numerical data orally and in writing, including through graphics. Ability to apply creative thinking and problem-solving in the execution of one's duties. Ability to analyze reports and data to formulate recommendations.
Presentation Skills - Skilled in the preparation and presentation of ideas and information in formal and informal settings.
Organizational Skills - Ability to manage multiple competing priorities while maintaining effectiveness. Strong organizational skills, time management skills, attention to detail, and an appropriate sense of urgency are necessary.
Adaptable/Flexible Skills - Ability to work additional hours, if required, and work with pressing deadlines and being task oriented. Proactively seeks work assignments when current assignments have been completed-takes initiative- and is challenged by full workloads. Willingness and flexibility to manage multiple tasks simultaneously while handling a variety of responsibilities is essential.
Physical Demands - The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
To perform this job successfully, the employee is frequently required to remain in a stationary position. Daily movements include sitting; standing; operating computers and other office equipment; moving about the office; attending onsite and offsite meetings. The employee must be able to communicate via email and verbally via telephone. The employee must occasionally transport up to ten (10) pounds.
Work Environment - The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
· The noise level in the work environment is usually moderate.
· High level of interaction with external/internal clients.
· May be required to work at different properties or sites for interim periods to support business needs.
Outside environment - Subject to environmental elements when conducting visits to various sites or participating in outside events.
In compliance with the Americans with Disabilities Act, the Jacksonville Housing Authority will make reasonable accommodations to the known disability of a qualified applicant or employee to enable people with disabilities to enjoy equal employment opportunities, if it would not impose an "undue hardship" on the operation of the employer's business.
As a public agency, JHA is committed to maintaining the highest of ethical standards. Applicants selected for employment are expected to perform work responsibilities with the highest degree of integrity, professionalism, and honesty, to merit the respect of our co-workers, clients, partners, vendors, and the general public. Applicants selected for employment are also expected to serve the public with dedication, concern, courtesy, and responsiveness.
We are an EOE & DFWP. The successful applicant will be required to pass a criminal background check and may be required to pass a drug screening. Section 3 candidates preferred.