FLSA Status: Exempt
Application Deadline: Open until filled
Salary Range: $43,873-$58,393
We anticipate hiring between the minimum and first quartile of the range, depending upon previous similar experience. Existing JHA employees may be eligible for above the first quartile but not above the top range.
Utilize and apply knowledge of federal, state, and local rules, regulations, and procedures in a professional capacity for the Operations Compliance Department. Receive and review allegations of fraud and program abuse. Ensure the quality of client and data files by reviewing/auditing files and reports to ensure compliance with federal requirements, regulations, and JH policies, procedures and requirements. Analyze results of the review and provide information to staff in periodic meetings. Receive, review, investigate, verify allegations of client fraud and initiate appropriate course of action, as necessary. Develop, maintain, and revise standard operating procedures to ensure file quality. Work on special projects as assigned and provide information and training to staff.
- Perform internal audits of client files, documents, forms, and data to determine compliance with established policies and procedures, federal rules, and regulations, and the Administrative and Admissions & Continued Occupancy Plans
- Review all related calculations for accuracy and determine whether appropriate sources or third-party verifications were used
- Validate match of physical and electronic file data
- Generate computer reports to determine accuracy and timeliness of staff actions
- Review files for the presence of required documentation, forms, and verification
- Prepare statistical reports of the number and nature of errors, and recommend and follow-up on required corrective actions
- Conduct individual or group training sessions to review program requirements to enhance the quality of work
- Develop and recommend forms, standard calculations, spreadsheets, manuals, standard operating procedures, and procedural changes to enhance accuracy and consistency
- Work on special projects, such as compiling special reviews and analysis and reports
- Assist/back-up other departmental staff, as needed
Technical Knowledge: Demonstrate knowledge of technical skills: Computer skills, Microsoft applications, and the fluidity to adapt to technology.
Program Monitoring and Management: Review and analyze data from internal audits. Knowledge of accounting principles related to tenant accounting and rent calculations. Coordinate and administer fiscal program activities and protocols; manage resources, monitor activities, and assess risks and quality control associated with the program; prepare documentation and create compliance reports.
Communications: Communicate information to individuals or groups and deliver presentations suited to the characteristics and needs of the audience. Clearly and concisely convey information orally or in writing to individuals or groups to ensure that they understand the information and the message. Listen and respond appropriately to others.
Problem-solving: Observe monitor, collect, and record fiscal data; and assess accuracy, validity, and integrity. Makes recommendations that affects policies, procedures, and practices. Refers exceptions to policy and procedures to the Operations Compliance Manager.
Education - Bachelor's degree in management, public administration, business administration, sociology, or related field, plus two years of experience in internal audit or quality assurance or an equivalent combination of education and experience. Experience in public housing preferred.
Other: Must be insurable by JHA's insurance and possess a valid Florida Driver's License
Experience - Knowledge of business English, spelling, and arithmetic are required. Previous experience with any related HUD programs is highly desirable. Strong computer experience is required, specifically Microsoft Office programs. Experience with Yardi Voyager 7.0 Property Management software is a plus, as is two (2) years in applied accounting or bookkeeping. Must be a self-starter, independent worker, and a team player. Experience in working with the public, and in the provision of front-line customer service. Passion in helping to develop and improve department efficiency and performance. Track record of going the extra mile or overachieving when given a job or opportunity.
Knowledge, Skills, Abilities Required
Computer Skills - Proficient in Microsoft Office, especially spreadsheets, database, and reporting tools. Proficient in the use of electronic systems.
Communications Skills - Effective interpersonal and customer service skills. Excellent written and oral communication skills: you thrive when working with clients.
Analytical Skills - Ability to compare, contrast and quality check work and keen attention to detail. Can present numerical data orally and in writing or through graphics. Ability to apply creative thinking and problem-solving in the execution of his or her duties.
Organizational Skills - Ability to manage multiple competing priorities while maintaining the effectiveness. Strong organization skills, time management skills, attention to detail, and an appropriate sense of urgency.
Adaptable/Flexible Skills - Ability to work additional hours if required and work with pressing deadlines and is task oriented. Proactively seeks work assignments when current assignments are completed-takes initiative- challenged by full workloads. Willing and seeks to be part of a small family-style business versus a large firm. Willingness and flexibility to manage multiple tasks simultaneously while handling a variety of responsibilities.
Position Reports to: Operations Compliance Manager
Leadership Accountability: Frontline program staff
Supervisory Accountability: None
Organizational Accountability: None
Financial Accountability: All calculations related to rent and overpayments
Customer Accountability: Interfaces with customers internally and externally
We are an EOE & DFWP. Successful applicant will be required to pass a drug screening and criminal background. Section 3 candidates preferred.
This job description should not be interpreted as all-inclusive. It is intended to identify the major responsibilities and requirements of this job classification. All incumbents may not perform all the job duties listed, and some incumbents may perform some duties which are not listed, and incumbents may be requested to perform job-related responsibilities and tasks other than those stated in this description.