Neighborhood Network Program Center Coordinator
FLSA Status: Exempt
Application Deadline: Open Until Filled
Salary Range: $44,804.50 - $62,067.20
Create a network of opportunities for education (GED), basic literacy/reading programs for youth, entrepreneurial activities (which include financial education), health and wellness (which include mental and physical), and increased employment opportunities for adult and families of public housing and the Brentwood community. Provide/coordinate/facilitate computer instruction (NNC Computer Lab), facilitated GED program, organize health and wellness events, job readiness/job fairs and related training in a user-friendly environment. Coordinate/facilitate community events and obtain information and partnerships from local businesses and organizations on skills training, education, health & wellness and job readiness information. Map out and identify community needs, training plans, schedules, designing and develop programs and training events to address barriers.
Choose appropriate training methods per case (virtual, simulated, mentoring, on the job training, professional development classes). Conduct community outreach and marketing for GED, health and wellness education and job readiness opportunities to community residents and providing necessary information. Lead out employment/job fairs through hosting creative venues of service delivery and information sharing and distribution. Maintain adequate records and reporting requirements per agency and funding requirements.
- Assist adult and youth (over the age of 12) residents in enhancing employability skills, using the computer lab and education
Develop training programs to assist residents in becoming more employable and address identified needs (basic reading, health & wellness, etc.)
Design and develop training programs (outsource and/or community partnerships)
Use known education principles and stay up to date on new training methods and techniques
Design, prepare and order educational aids and materials
Assist or facilitate individuals in becoming proficient with the computer by providing individual instruction as needed
Assist residents in obtaining information of interest to them from the internet or community organizations
Coordinate scheduling of students and teachers for the purpose of maintaining computer lab operations and activities
Maintain computer lab and software applications (Microsoft and testing software) for the purpose of ensuring availability of equipment and/or instructional material in computer lab for daily activities and purpose
Resolve routine computer problems such as printing, inability to access information, freezing, etc., and install/upgrade software
Monitor students activities while in computer lab for purposes of maintaining a safe environment that is conducive to learning
Develop programs of interest to adults and youth that will enhance skills
Develop and implement health and wellness programs (mental and physical) to address the needs of the communities.
Assist students aged 12 and up with using the computers to gain skills in obtaining information to complete homework assignments and special projects
- Organize and maintain the facility, develop and market opportunities for training, analyze usage and results, and prepare periodic and special reports
Identify needs by coordinating with other agency employees, employers, surveying users, and analyzing information
Collect data from users by requesting that they sign-in indicating reason for visit, such as computer use, education, job relatedness, etc. in order to further identify needs
Observe users in order to determine whether the facility is organized for efficient use by residents, and if not, make appropriate changes
Network with local agencies to obtain information, determine whether they may be able to provide training or assistance, and to promote employment of residents
- Develop special events, such as job fair or health fair to promote the technology center
Recruit participants by door-to-door contact, distributing flyers, organizing meetings etc.
Maintain appropriate files and records and prepare periodic and special reports
Attend staff meetings
Work is principally sedentary. No special physical demands are required. The work involves normal risks or discomforts associated with an office environment. The work area is usually adequately lighted, heated, and ventilated.
Education - Bachelor's degree in social sciences, education, business administration, or closely related field plus 2 years of work experience in human services, management, or social work, or an equivalent combination of education and experience.
Other: Must be insurable by JHA's insurance and possess a valid Florida Driver's License.
Knowledge, Skills, and Abilities
- Knowledge of the principles and practices of social work and employment counseling
- Knowledge of HUD and organizational regulations, policies, and procedures
- Knowledge of business English, spelling, arithmetic, and vocabulary
- Knowledge of basic office equipment, including computer, fax, telephone, copier, etc.
- Knowledge of commonly used computer software
- Knowledge of the principles of communication
- Knowledge of computer operation, hardware, and software
- Ability to counsel with low income clients regarding employment and goals
- Ability to understand and follow oral and written instructions
- Ability to read, understand, and apply HUD and organizational rules, policies, procedures, and instructions
- Ability to communicate orally and in writing
- Ability to instruct individuals on the operation of computers and basic office equipment
- Ability to establish and maintain effective working relationships with the residents, businesses, and other organizations
- Ability to interact with clients, businesses and educational institutions in obtaining and providing information in a polite and efficient manner, both in person, and on the telephone
- Ability to use sound judgment in order to make decisions in accordance with established procedures and guidelines
- Ability to resolve minor computer problems, and install software
- Skilled in analyzing situations in order to identify problems and offer possible solutions
- Skill in communicating orally with clients, businesses and other organizations in order to obtain and provide information
Commitment - Sets high standards of performance; pursues aggressive goals and work hard/smart to achieve them; strives for results and success conveys a sense of urgency and brings issues to closure; and persists despite obstacles and opposition.
Customer Service - Meets/exceeds the expectations and requirements of internal and external customers; identifies, understands monitors, and measures the needs of both internal and external customers; talks and acts with customers in mind; and recognizes working colleagues as customers.
Effective Communication - Ensures important information is passed to those who need to know; conveys necessary information clearly and effectively orally or in writing; demonstrates attention to, and conveys understanding of, the comments and questions of others; and listens effectively. Demonstrates clear understanding of Jobs Plus Program and ability to highlight goals and benefits to residents.
Responsiveness and Accountability - Demonstrates a high level of conscientiousness; hold oneself personally responsible for one's own work; and does fair share of work.
Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; supports everyone's efforts to succeed; attends, supports, and participates in all team building exercises and events.
Adaptable/Flexible Skills - Ability to work additional hours if required and work with pressing deadlines and is task oriented. Proactively seeks work assignments when current assignments are completed-takes initiative.
Position Reports to: Director of Resident Services
Leadership Accountability: Yes
Supervisory Accountability: Yes
Organizational Accountability: Yes
Financial Accountability: No
Customer Accountability: Interfaces with customers internally and externally.
We anticipate hiring between the minimum and first quartile of the range, depending upon previous similar experience. Existing JHA employees may be eligible for above the first quartile but not above the top range.
We are an EOE & DFWP. Successful applicant will be required to pass a drug screening and criminal background. Section 3 candidates preferred.
This job description should not be interpreted as all-inclusive. It is intended to identify the major responsibilities and requirements of this job classification. All incumbents may not perform all of the job duties listed, and some incumbents may perform some duties which are not listed, and incumbents may be requested to perform job-related responsibilities and tasks other than those stated in this description.