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904-630-3810

Senior Service Coordinator Part-time 20 Hours

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Application Deadline: Open Until Filled
Salary Range: $17.10
FLSA Status: Exempt

Job Summary
Provides general service management which includes intake, education and referrals of residents to service providers in the residential community. These social services may include meals-on-wheels, transportation, home health aides, homemakers, financial assistance, counseling, preventative health screening, mental health, and other needed services. Provide resources of local service providers that residents can contact for assistance (e.g., services to families and individuals who are elderly, persons with disabilities, and emergency assistance). In many cases, state and local governments can also provide a listing of the non-profit agencies with which they contract for services. Sponsors educational events which may include subject relating to health care, agency support, life skills, referral sources, etc. Facilitates the formation of Resident Associations (RMC's) within the community site if the residents are interested.

Essential Functions:

  • The formation of these groups assists the residents in planning social events, organizing activities and discussing daily life issues
  • Monitors the ongoing provision of services from community agencies and keeps the case management and provider agency current with the progress of the individual.
  • Manages the provision of supportive services where appropriate
  • Serves as a liaison to community agencies, networks with community providers and seeks out new services available to the residents
  • Assists the residents in building informal support networks with other residents, family and friends
  • Assist Resident Council members with appropriate usage of tenant funding.
  • Meet quarterly (minimally) with participants to counsel them on areas of education, employment credit and family needs, to identify needs and barriers to self-sufficiency and provide individualized counseling, family counseling, budget and money management sessions, career counseling, and other services.
  • Promote JHA programs including Home Ownership and employment support. Refer clients to agencies for needed services.
  • Monitor and evaluate participant progress, prepare progress reports, maintain database information, employment data and family composition changes.
  • Maintain appropriate files and case notes.
  • Complete statistics report including services provided, number of participants in workshops, training, etc.

Physical Demands
Work is principally sedentary. No special physical demands are required. The work involves normal risks or discomforts associated with an office environment. The work area is usually adequately lighted, heated, and ventilated.

Minimum Qualifications:

Education -Bachelor's degree in social sciences, business administration, or closely related field plus 2 years of work experience in human services, case management, disabilities, and elderly population, program management, social work, or resident relations/councils or an equivalent combination of education and experience or a minimum of (4) years' experience working with senior/elderly, disabled residents.

Other: Must be insurable by JHA's insurance and possess a valid Florida Driver's License.

Knowledge, Skills, and Abilities 

  • Knowledge of the principles and practices of social work and case management
  • Knowledge of principles and practices of career counseling
  • Knowledge of gerontology and the aging process
  • Knowledge of HUD and organizational regulations, policies, and procedures
  • Knowledge of business English, spelling, arithmetic, and vocabulary
  • Knowledge of basic office equipment, including computer, fax, telephone, copier, etc.

Core Competencies 

  • Advocate Ability to advocate on behalf of residents
  • Resources For residents on available community-based services, and can answer any questions
  • Facilitators Of wellness and other educational programs for residents
  • Motivator Ability to empower residents to be as independent as possible
  • Monitors Follow up with services provided to residents
  • Champions Encourages residents to adhere to a healthy lifestyle
  • Educators Provide trainings and assistance to residents and other property staff
  • Advisors Assist residents with building support networks and consult with tenant organizations and resident management
  • Referral Agents Ability to connect with residents to service providers who can meet their needs
  • Community Partners Assist residents with accessing community-based services above own interests; supports everyone's efforts to succeed; attends, supports, and participates in all team building exercises and events.

Position Reports to: Director of Resident Services
Leadership Accountability:  Yes
Supervisory Accountability: Yes
Organizational Accountability: Yes
Financial Accountability: No
Customer Accountability: Interfaces with customers internally and externally. 

We anticipate hiring between the minimum and first quartile of the range, depending upon previous similar experience. Existing JHA employees may be eligible for above the first quartile but not above the top range. 

We are an EOE & DFWP. Successful applicant will be required to pass a drug screening and criminal background. Section 3 candidates preferred. 

This job description should not be interpreted as all-inclusive. It is intended to identify the major responsibilities and requirements of this job classification. All incumbents may not perform all the job duties listed, and some incumbents may perform some duties which are not listed, and incumbents may be requested to perform job-related responsibilities and tasks other than those stated in this description.

Employment Application - Apply Online