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FSS Service Coordinator

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Application Deadline: Open Until Filled
FLSA Status: Non-Exempt
Location: TBD
Salary Range: $35,568.00-$47,174.40                                                     

Job Summary

Plan, implement, direct, and evaluate the Family Self-Sufficiency Program in accordance with HUD and JHA regulations and guidelines. Exercise sounds judgement in recruiting, interviewing, and screening prospective program participants.  Develop measurable action plans; and provide counseling and guidance for Section 8 clients to assist in reaching self-sufficiency goals.  


General Duties and Responsibilities

  •     Qualify residents for participation in the program, establish goals, identify needs and coordinate services
  •     Interview prospective participants for the program and determine eligibility based on program guidelines
  •     Identify needs and barriers to the achievement of self-sufficiency/aging in place in the areas of education, job training, childcare, transportation, credit repair, substance abuse, counseling, etc.
  •     Administer an efficient intake process to include interviewing prospective participants to determine eligibility based on guidelines; and completing applications, program, and HUD forms accurately.
  •     Assess service needs of program participants, and through goal setting, referrals and monitoring; assist participants in accessing appropriate public or private community agencies to obtain specialized types of assistance in the areas of health care, childcare, chemical dependency, mental health, legal issues, domestic violence, budgeting, food insecurity, utilities assistance, and transportation, etc.
  •     Participate in ongoing financial literacy, family-centered coaching, housing, and other FSS related education to enhance knowledge and skills related to successful case management and financial coaching. Research and develop ongoing community resources relevant to low-income people working on economic goals.
  •     Maintain all case files following confidentiality guidelines.
  •     Review case records and meet with participants regularly to update and monitor client needs, assess progress toward achieving goals, and make referrals, as necessary.
  •     Monitor and balance participant escrow savings accounts.
  •     Ensure compliance with participant annual re-certification, process interim withdrawal requests, adjustments, terminations and graduations according to HUD guidelines and program policies.
  •     Maintain data regarding FSS services and accomplishments and prepare reports summarizing these service data for use by JHA, HUD, and the community of providers assisting with the delivery of services.
  •     Recruit participants and market the FSS program through various avenues such as oral presentations and written marketing materials.
  •     Assist with the development and implementation of FSS curriculum, programming, activities, networking and graduation events, etc.
  •     Develop individual service plans with participants and assist in coordinating services with other agencies
  •     Network with groups/agencies to identify resources
  •     Coordinate workshops on a variety of topics by arranging for leaders, informing participants, arranging for space, etc.
  •     Meets with participants regularly to assess progress toward achieving goals, determine if additional barriers exist, provide additional services as needed, and maintain related records
  •     Meet monthly with participants to counsel them on areas of education, employment, credit and family needs, to identify needs and barriers to self-sufficiency and provide individualized counseling, family counseling, budget and money management sessions, career counseling, and other services
  •     Refer clients to agencies for needed services
  •     Monitor and evaluate participant progress, prepare progress reports, obtain transcripts, employment data and family composition changes
  •     Promote JHA Education Programs such as Incentive Awards, Hicks, etc.
  •     Provide basic job retention and career counseling
  •     Maintain appropriate files and case notes
  •     Complete monthly statistics report, including services provided, number of participants in workshops, training, etc.



Work is principally sedentary. No special physical demands are required. The work involves normal risks or discomforts associated with an office environment. The work area is usually adequately lighted, heated, and ventilated.





Associate degree in Public Administration, Sociology, or related field in social sciences, education, business administration, or closely related field plus 2 years of work experience in human services, or an equivalent combination of education and experience.

The FSS Service Coordinator MUST obtain the FSS Certification within one year of being hired.

Other: Must be insurable by JHA's insurance and possess a valid Florida Driver's License.

Knowledge, Skills, and Abilities

  •     Knowledge of the principles and practices of social work and employment counseling
  •     Knowledge of HUD and organizational regulations, policies, and procedures
  •     Knowledge of business English, spelling, arithmetic, and vocabulary
  •     Knowledge of basic office equipment, including computer, fax, telephone, copier, etc.
  •     Knowledge of commonly used computer software
  •     Knowledge of the principles of communication
  •     Knowledge of computer operation, hardware, and software
  •     Ability to counsel with low-income clients regarding employment and goals
  •     Ability to understand and follow oral and written instructions
  •     Ability to read, understand, and apply HUD and organizational rules, policies, procedures, and instructions
  •     Ability to communicate orally and in writing
  •     Ability to instruct individuals on the operation of computers and basic office equipment
  •     Ability to establish and maintain effective working relationships with the residents,
  •     businesses, and other organizations
  •     Ability to interact with clients, businesses and educational institutions in obtaining and
  •     providing information in a polite and efficient manner, both in person, and on the telephone
  •     Ability to use sound judgment in order to make decisions in accordance with established
  •     procedures and guidelines
  •     Skilled in analyzing situations in order to identify problems and offer possible solutions
  •     Skill in communicating orally with clients, businesses and other organizations in order to obtain and provide information


Commitment: Sets high standards of performance; pursues aggressive goals and work hard/smart to achieve them; strives for results and success conveys a sense of urgency and brings issues to closure; and persists despite obstacles and opposition.

Customer Service: Meets/exceeds the expectations and requirements of internal and external customers; identifies, understands monitors, and measures the needs of both internal and external customers; talks and acts with customers in mind; and recognizes working colleagues as customers.

Effective Communication: Ensures important information is passed to those who need to know; conveys the necessary information clearly and effectively orally or in writing; demonstrates attention to, and conveys understanding of, the comments and questions of others; and listens effectively. Demonstrates clear understanding of the Program and the ability to highlight the goals and benefits to residents.

Responsiveness and Accountability: Demonstrates a high level of conscientiousness; hold oneself personally responsible for one's own work; and does a fair share of work.

Teamwork: Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts the success of team above own interests; supports everyone's efforts to succeed; attends, supports, and participates in all team building exercises and events.

ADAPTABLE/FLEXIBLE SKILLS: Ability to work additional hours if required and work with pressing deadlines and is task oriented. Proactively seeks work assignments when current assignments are completed-takes initiative.


Position Reports to: Director of Resident Services

Leadership Accountability: No

Supervisory Accountability: No

Organizational Accountability: No

Financial Accountability: No

Customer Accountability: Interfaces with customers internally and externally.

We anticipate hiring between the minimum and first quartile of the range, depending upon previous similar experience. Existing JHA employees may be eligible for above the first quartile but not above the top range. 

We are an EOE & DFWP. The successful applicant will be required to pass a drug screening and criminal background. Section 3 candidates preferred. 

This job description should not be interpreted as all-inclusive. It is intended to identify the major responsibilities and requirements of this job classification. All incumbents may not perform all the job duties listed, and some incumbents may perform some duties which are not listed, and incumbents may be requested to perform job-related responsibilities and tasks other than those stated in this description.