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Director of Resident Services

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Job Title:                     Director of Resident Services

Application Deadline:   Open Until Filled

Salary Range:         $70,160.00-$97,094.40

FLSA Status:           Exempt

Report To:               President/CEO                                                  

Job Description 
Oversee the operation of the Resident Services Department, which provides a variety of support services to residents in public housing and Section 8 Programs. Develop partnerships with community service providers in order to efficiently deliver services to residents. Research and complete grant applications for funds for the department. Prepare and monitor departmental budget. Maintain records and prepare reports. Participate in board meetings, senior staff meetings, and other committee meetings, as needed.

General Duties and Responsibilities -

A.     Manage multiple programs offered by resident services department to residents, including, but not limited to:

1.      Develop, or oversee development, of program budgets for the department;

2.      Plan, organize, and implement programs of resident services, including self-sufficiency, family relations, finance, education, aging in place, etc;

3.      Research and write grants for funding of programs or program components;

4.      Receive periodic reports, review and analyze information in order to determine the needs of residents, and accomplishments of programs;

5.      Verify data, facts, and statistics of all programs under scope of responsibility by periodic checks of source of information;

6.      Review accounts and oversee budgets and budget requests under resident services

7.      Develop technical reports for JHA and HUD, as required;

8.      Intervene and assist as necessary to assess potential clients and work with people in volatile situations;

9.      Evaluate work for quality and completion through inspections and review; and

10.   Provide hands-on support and guidance with service delivery to residents/program participants.

B. Represent JHA in the community and with HUD components, including, but not limited to:

1.      Attend various agency meetings in order to give and receive information about services and possible interface with resident services programs;

2.      Work with public and private agencies to develop collaborative efforts to provide goods and services for residents, including Habitat, Career Source, Jacksonville Urban League, law enforcement, school board, health department, etc.;

3.      Develop presentations, for JHA and HUD; and

4.      Serve as JHA Liaison to Resident Advisory Council.

C. Supervise resident services staff, including, but not limited to:

1.      Participate in pre-employment interviews and make hiring recommendations as needed;

2.      Interpret and apply JHA personnel policies, departmental policies, and other relevant policies

3.      and procedures;

4.      Review time and leave reports for assigned staff;

5.      Oversee and participate in training of staff;

6.      Conduct staff meetings;

7.      Prepare and review performance appraisals and discuss with subordinates as appropriate;

8.      Counsel employees regarding job performance and document in accordance with established

9.      Procedures;

10.   Recommend disciplinary action as needed; and

11.   The ideal candidate must be able to do perform the following listed below and other related duties as necessary or needed.


Work is principally sedentary. No special physical demands are required. The work involves normal risks or discomforts associated with an office environment. The work area is usually adequately lighted, heated, and ventilated.


Education - Master's degree in social work, social sciences, or closely related field plus five (5) years of progressively responsible work in human services or social work that includes two (2) years of experience working in public housing, or an equivalent combination of education and experience. Prefer license in social work.

Other - Must be insurable by JHA's insurance and possess a valid Florida Driver's License.

Knowledge, Skills, and Abilities -

1.      Knowledge of the principles and practices of social work and case management

2.      Knowledge of the principles and practices of career counseling, clinical counseling, and service delivery

3.      Knowledge of the principles and practices of management and supervision

4.      Knowledge of HUD and organizational regulations, policies, and procedures

5.      Knowledge of business English, spelling, arithmetic, and vocabulary

6.      Knowledge of basic computer operations, data entry, and data summary