Clerical Support Aide - Senior

JOB DESCRIPITION

Job Summary

Provide a wide range of clerical functions to support the S8 Housing Assistance Division. Route all phone calls received to the appropriate parties within the agency. Respond to all questions asked in person and on the telephone. Gives continued assistance to all clientele, which included but not limited to data entry, explaining, and received documentation, issuing receipts, copying papers, preparing folders for the other programs under Section 8 and responding to landlord inquiries about the program.

ESSENTIAL JOB FUNCTIONS 

Greets visitors to the Housing Authority's main office, answers incoming telephone calls, and provides information and assistance.

•   Answer telephone calls and either answer inquiries personally or transfer calls to the appropriate person 

•   Greet persons who come to the JHA office and either assist them personally by answering questions, helping them complete forms, or directing them to others who can deal with a person's concern

•   Provide general information and assistance to the public

•  Performs clerical duties such as completing and filing records and forms

•  Heavy Microsoft Office knowledge experience

MINIMUM QUALIFICATIONS

Education and Experience

High school graduation or GED plus 2 years of experience involving dealing with the public and using a computer or an equivalent combination of education and experience. Experience in Section 8 preferred. Bilingual Preferred-But not necessary.

Two years of general clerical work which included using computers and maintaining files, or and equivalent education, training, and experience.

Required Knowledge, Skills, and Abilities

• Knowledge of the operation of computers and software.
• Knowledge of the public agencies that provide assistance and services to residents, including some knowledge of eligibility requirements.
• Effective communication skills, both verbal and written.
• Ability to draft business communications.
• Ability to generate records, receipts, and reports efficiently using a calculator and computer software.
• Ability to establish and maintain effective working relationships with peers, superiors, residents, community service agencies, and the public.
• Ability to manage multiple priorities and multiple demands to accomplish tasks in accordance with established requirements.
• Skilled in analyzing situations to identify problems and possible solutions.
• Skilled in communicating with all types of people in a wid variety of situations.

Other:    Valid Driving License

CORE COMPETENCIES

Commitment: Sets high standards of performance; pursues aggressive goals and work hard/smart to achieve them; strives for results and success conveys a sense of urgency and brings issues to closure; and persists despite obstacles and opposition.

Customer Service: Meets/exceeds the expectations and requirements of internal and external customers; identifies, understands monitors, and measures the needs of both internal and external customers; talks and acts with customers in mind; and recognizes working colleagues as customers.

Effective Communication: Ensures important information is passed to those who need to know; conveys necessary information clearly and effectively orally or in writing; demonstrates attention to, and conveys understanding of, the comments and questions of others; and listens effectively. Demonstrates clear understanding of Jobs Plus Program and ability to highlight goals and benefits to residents.

Responsiveness and Accountability: Demonstrates a high level of conscientiousness; hold oneself personally responsible for one's own work; and does fair share of work.

Teamwork: Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; supports everyone's efforts to succeed; attends, supports, and participates in all team building exercises and events.

Adaptable/Flexible Skills: Ability to work additional hours if required and work with pressing deadlines and is task oriented. Proactively seeks work assignments when current assignments are completed-takes initiative.

We anticipate hiring at the minimum of the respective pay grade per contractual obligations.

We are an EOE & DFWP. A successful applicant will be required to pass a background check including but not limited to, employment history, criminal record and driving record, and may be subject to a pre-employment drug screening.

Section 3 and Veteran candidates preferred. 

This job description should not be interpreted as all-inclusive. It is intended to identify the major responsibilities and requirements of this job classification. All incumbents may not perform all the job duties listed, and some incumbents may perform some duties which are not listed, and incumbents may be requested to perform job-related responsibilities and tasks other than those stated in this description.