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Human Resources Manager

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The Jacksonville Housing Authority is an equal opportunity/affirmative action employer. It is the policy and the intent of the Jacksonville Housing Authority to provide equality of opportunity in employment for all persons, and in all aspects of its personnel policies, programs, practices, operations, and in all its working conditions and relationships with employees and applicants for employment. Recruitment, hiring, assignment, training, compensation, promotion, retention, and disciplinary decisions will be made without regard to race, color, religion, creed, national origin, sex, sexual orientation, age, disability, genetic information, veteran status, or any other protected class status applicable under local, State of Florida or federal law.


Job Title:  Exempt
FLSA Classification: Human Resources Manager
EEO-4 Classification: Officials and Administrators
Salary/Pay Grade:  $88,500.00 - $115,000.00
Reports to:  Chief Administrative Officer


Job Summary

The primary purpose of this position is to manage all human resources programs, including oversight of  the organization and day-to-day operations of the human resources department for Jacksonville Housing.  Position involves diverse, specialized, and complex work involving significant accountability and decision-making responsibility.  Assumes responsibility for the effective performance of human resource functions within the law and Agency policy, including but not limited to: recruiting, interviewing and hiring process; compensation, payroll, and benefits; employee relations, training, and new hire orientation; advising on disciplinary actions, terminations, and resignations; and insuring Agency compliance with FLSA, EEO, ADA, and other governmental regulations. Provides recommendations to senior management in establishing overall human resource objectives, policies, and plans. Ensures human resource activities are conducted in accordance with established Agency policies and procedures. Provides public relations with numerous outside agencies and processes outside requests for information.

Essential Job Functions

A.  Assumes responsibility for the planning, development, and implementation of effective human resource strategies and policies.

  • Assists Senior Management in developing short and long-term objectives, goals, and strategies.
  • Ensures human resource strategies and policies are consistent with established Agency-wide goals.
  • Administers human resource operational plans, policies, and goals which further strategic objectives.
  • Prepares department budget and related expenses.
  • Maintains knowledge of human resource industry trends and employment legislation.
  • Plans, formulates and updates personnel policies to ensure compliance, including workforce planning.
  • Responsible to maintain a records retention and destruction schedule for personnel documents in accordance with the Agency-wide schedule.

B.  Assumes responsibility for the recruitment, selection and performance management.

  • Administers salary compensation program and wage studies and maintains compensation database.
  • Develops and administers an effective and legally compliant recruitment program. Maintains files of recruitment lists and job postings. Processes new hire paperwork and ensures new hire orientation is completed.
  • Responsible for the hiring and onboarding of new employees, including proper legal records retention of applications, interviews and new hire documentation is compliant with all applicable laws, rules and regulations.
  • Monitors the performance appraisal program and makes adjustments as necessary. Educates staff on the performance evaluation system. Provides adequate counsel to managers on performance appraisals.

C.  Assumes responsibility for personnel administration and employee relations.

  • Ensures effective administration of Agency's compensation, benefits, retirement, and incentive programs. Provides recommendations to Senior Management that ensure appropriate service delivery and effective cost management. Processes claims resolution and changes of reporting. Communicates related information to employees.
  • Reviews, reconciles, and maintains accurate records for employee benefits. Files claims for employees. Is primary contact with benefit providers.
  • Ensures accurate, updated personnel information is provided to other departments, vendors, and to governmental organizations as required. Ensures external document submissions are accurate and timely.
  • Oversees job classification and the updating of job descriptions. Ensures human resources database is accurate.
  • Works to resolve employee relations issues according to Agency policies and applicable legal requirements.
  • Coordinates and ensures all human resource functions, including recordkeeping, interviewing, hiring, promotions, layoffs, demotions, transfers and terminations, are conducted in accordance with established Agency policies and applicable legal requirements. Oversees compliance with related federal and state legislation.
  • Ensures human resource policies are updated and communicated to management and staff. Provides advice and interpretation regarding human resource policies as they relate to individuals and to Agency objectives.
  • Ensures training programs are consistently implemented. Tracks employee training.
  • Implements appropriate disciplinary and grievance procedures and ensures that those policies or procedures do not alter the employment-at-will relationship or constitute a contract or promise that those policies or procedures will be followed in every case.
  • Prepares and files related legal and regulatory reports and documents, as required by law.

D.  Assumes responsibility for the accurate and timely performance of payroll functions.

  • Accurately computes, records, and processes payroll.
  • Accurately inputs payroll information regarding merit increases.
  • Tracks and resolves payroll errors making payroll adjustments and corrections as necessary.
  • Ensures payroll functions are performed in accordance with established policies and procedures.
  • Maintains payroll and leave records in compliance with state and federal regulations.
  • Maintains current I-9 information based on regulatory requirements.

E.  Assumes responsibility for establishing and maintaining effective communication, coordination, and working relations with Agency personnel and management.

  • Assists and supports personnel as needed. Attends meetings as required.
  • Ensures employee payroll, benefits, and personnel questions are promptly and courteously resolved.
  • Ensures management is appropriately informed of area activities and of any significant problems.
  • Completes related reports and special assignments accurately and timely, including monthly HR Report and Quarterly HR Report.

F.  Assumes responsibility for related duties as required or assigned.

  • Stays informed of trends and regulatory changes in the human resource field.
  • Attends seminars and professional conferences, as needed and approved.
  • Ensures work area is clean, secure, well maintained, and files are easily retrievable.
  • Maintains Agency organizational chart and employee directory.
  • Other duties as may be assigned.


Education and Experience

Bachelor's degree in Human Resources, Business or Public Administration or other related field of study from an accredited college or university, and six (6) or more years of progressively responsible work experience in human resources of which at least three (3) years is management experience in one or more of the functional areas of human resources management is required.  A Master's degree in the Human Resources, Business or Public Administration and public sector human resource management experience are preferred.

Required Knowledge, Skills, and Abilities

  • Knowledge of federal laws and regulations related to human resources.
  • Knowledge of Florida laws and regulations related to human resources.
  • Thorough knowledge of human resources principles, procedures, and strategies.
  • Ability to perform a job independently upon receiving general instructions.
  • Ability research, analyze and apply human resources related laws, rules and procedures to specific facts necessary for personnel management.
  • Demonstrated ability to draft and prepare reports, summaries, correspondence, responses, policies, procedures, and presentations with proper format, punctuation, spelling, and grammar, using all parts of speech.
  • Ability to deal effectively with sensitive and confidential information.
  • Ability to establish and maintain effective, professional and tactful working relationships with co-workers and persons outside the Agency.

Core Competencies

Accountability: Holds self, and others if applicable, accountable for measurable high-quality, timely, and cost-effective results. Determines objectives, sets priorities, and delegates work. Accepts responsibility for mistakes. Complies with established control systems and rules.

Decision Making:  Makes sound, well-informed, and objective decisions; perceives the impact and implications of decisions; commits to action, even in uncertain situations, to accomplish organizational goals, causes change. Exercises significant discretion and independent judgment in departmental responsibilities. Interprets specific policies, regulations, laws, and theories, and makes recommendations to senior management of action to be taken.

Interpersonal Skills: Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity, race, gender, disabilities, and other individual differences.

Communication Skills:  Expresses information to individuals or groups effectively, taking into account the audience and nature of the information; makes clear and convincing oral presentations; listens to others, attends to nonverbal clues, and responds appropriately. Writes in a clear, concise, organized, and convincing manner for the intended audience.

Planning and Evaluating: Organizes work, sets priorities, and determines resource requirements; determines short- or long-term goals and strategies to achieve them; coordinates with other organizations or parts of the organization to accomplish goals; monitors progress and evaluates outcomes.

Problem Solving: Identifies and analyzes problems; weighs relevance and accuracy of information; generates and evaluates alternative solutions; makes recommendations. Anticipates and takes steps to prevent counter-productive confrontations. Manages and resolves conflicts and disagreements in a constructive manner.

Strategic Thinking: Formulates objectives and priorities and implements plans consistent with the long-term interests of the agency in a global environment. Capitalizes on opportunities and manages risks.

Adaptable/Flexible Skills:  Ability to work additional hours, if required, and work with pressing deadlines and being task oriented. Proactively seeks work assignments when current assignments have been completed-takes initiative- and is challenged by full workloads. Willingness and flexibility to manage multiple tasks simultaneously while handling a variety of responsibilities is essential.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

To perform this job successfully, the employee is frequently required to remain in a stationary position. Daily movements include sitting; standing; operating computers and other office equipment; moving about the office; attending onsite and offsite meetings. The employee must be able to communicate via email and verbally via telephone. The employee must occasionally lift up to fifteen (15) pounds.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  The work is primarily conducted in an office environment, with a high level of interaction with external/internal clients.  The position may require work to be performed at different properties or sites for interim periods to support business needs, and employee may be subject to environmental elements when conducting visits to various sites or participating in outside events.

Other: Must possess a valid driver's license and be insurable by Jacksonville Housing.

Position Reports to

Chief Administrative Officer
Leadership Accountability Yes
Supervisory Accountability Yes
Organizational Accountability Yes
Financial Accountability Yes
Customer Accountability Interfaces with customers internally and externally.

We anticipate hiring at the minimum of the respective pay grade per contractual obligations.

We are an EOE & DFWP. A successful applicant will be required to pass a background check including but not limited to employment history, criminal record and driving record, and may be subject to a pre-employment drug screening.

This job description should not be interpreted as all-inclusive. It is intended to identify the major responsibilities and requirements of this job classification. All incumbents may not perform all the job duties listed, and some incumbents may perform some duties which are not listed, and incumbents may be requested to perform job-related responsibilities and tasks other than those stated in this description.

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