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Public Housing Service Coordinator (Grant)

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The Jacksonville Housing Authority is an equal opportunity employer/affirmative action employer. It is the policy and the intent of the Jacksonville Housing Authority to provide equality of opportunity in employment for all persons, and in all aspects of its personnel policies, programs, practices, operations, and in all its working conditions and relationships with employees and applicants for employment. Recruitment, hiring, assignment, training, compensation, promotion, retention, and disciplinary decisions will be made without regard to race, color, religion, creed, national origin, sex, sexual orientation, age, disability, genetic information, veteran status, or any other protected class status applicable under state or federal law.



Job Title:                                 Public Housing Service Coordinator (Grant)

FLSA Classification:               Exempt

EEO Classification:                Professional

Salary/Pay Grade:                Up to $40,000 Annual Contract      

Reports to:                              Resident Services Director


Job Summary

Interview and screen prospective participants in the program. Provide counseling and guidance to residents to assist them in reaching the goal of self-sufficiency.  Identify needs and barriers to achieving a goal, and plan for the removal of barriers and needs.  Regularly meet with participants to provide training and individual assessment of progress.   

Essential Job Functions

A.  Qualify residents for participation in the program, establish goals, identify needs, and coordinate services, including, but not limited to:

  • Interview prospective participants for the program and determine eligibility based on program guidelines.
  • Identify needs and barriers to achieve self-sufficiency/aging in place in the areas of education, job training, childcare, transportation, credit repair, substance abuse, counseling, etc.
  • Develop individual service plans with participants and assist in coordinating services with other agencies.
  • Network with groups/agencies to identify resources.
  • Coordinate workshops on a variety of topics by arranging for leaders, informing participants, arranging for space, etc.

B.  Meets with participants regularly to assess progress toward achieving goals, determine if additional barriers exist, provide additional services as needed, and maintain related records, including, but not limited to:

  • Meet monthly with participants to counsel them on areas of education, employment, credit and family needs, to identify needs and barriers to self-sufficiency and provide individualized counseling, family counseling, budget and money management sessions, career counseling, and other services.
  • Refer clients to agencies for needed services.
  • Monitor and evaluate participant progress, prepare progress reports, obtain transcripts, employment data and family composition changes.
  • Promote JHA Education Programs such as Incentive Awards, Hicks, etc.
  • Provide basic job retention and career counseling.
  • Maintain appropriate files and case notes.
  • Complete monthly statistical report, including services provided, number of participants in workshops, training, etc.
  • Provide basic job retention and career counseling.
  • Maintain appropriate files and case notes.
  • Complete monthly statistical report, including services provided, number of participants in workshops, training, etc.


Job Education and Experience

Bachelor's degree in social sciences, business administration, or closely related field plus three (3) years of work experience in human services, case management, or social work, or an equivalent combination of education and experience.  Public housing experience preferred.

Required Knowledge, Skills, and Abilities

  • Knowledge of social work principles and practices as well as case management.
  • Knowledge of principles and practices of career counseling.
  • Knowledge of gerontological and aging processes.
  • Familiarity with HUD and organizational rules, policies, and procedures.
  • Knowledge of the organizations and agencies in the area that provide services utilized by clients.
  • Ability to advise low-income families on self-sufficiency, planning and tracking.
  • Ability to read, understand and apply HUD and organization rules, policies, procedures, and instructions.
  • Excellent verbal and written communication skills.
  • Ability to organize and present workshops and training sessions on family, employment, and finance.
  • Ability to accurately analyze progress towards goals and to motivate continuous progress.
  • Ability to develop and maintain good working relations with the public, residents, and other staff.
  • Ability to establish and maintain a network of contacts to assist in providing services to clients.
  • Ability to interact with clients and organizations to obtain and provide information in a polite and efficient manner, in person and by phone.
  • Ability to use sound judgment in order to make decisions in accordance with established procedures and guidelines.
  • Skilled in analyzing situations in order to identify problems and offer possible solutions.

Core Competencies 

Commitment: Sets high standards of performance; pursues aggressive goals and work hard/smart to achieve them; strives for results and success conveys a sense of urgency and brings issues to closure; and persists despite obstacles and opposition.

Customer Service: Meets/exceeds the expectations and requirements of internal and external customers; identifies, understands monitors, and measures the needs of both internal and external customers; talks and acts with customers in mind; and recognizes working colleagues as customers.

Effective Communication: Ensures important information is passed to those who need to know; conveys the necessary information clearly and effectively orally or in writing; demonstrates attention to, and conveys understanding of, the comments and questions of others; and listens effectively. Demonstrates clear understanding of the NNC Program and ability to highlight the goals and benefits to residents.

Responsiveness and Accountability: Demonstrates a high level of conscientiousness; hold oneself personally responsible for one's own work; and does fair share of work.

Teamwork: Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; supports everyone's efforts to succeed; attends, supports, and participates in all team building exercises and events.

Adaptable/Flexible Skills: Ability to work additional hours if required and work with pressing deadlines and is task oriented. Proactively seeks work assignments when current assignments are completed-takes initiative.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

To perform this job successfully, the employee is frequently required to remain in a stationary position. Daily movements include sitting; standing; operating computers and other office equipment; moving about the office; attending onsite and offsite meetings. The employee must be able to communicate via email and verbally via telephone. The employee must occasionally lift up to fifteen (15) pounds.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  The work is primarily conducted in an office environment, with interaction with external/internal clients. 

Other: Must possess a valid driver's license and be insurable by Jacksonville Housing.

Position Reports to Director of Resident Services
Leadership Accountability No
Supervisory Accountability No
Organizational Accountability No
Financial Accountability No
Customer Accountability Interfaces with customers internally and externally.

We are an EOE & DFWP. A successful applicant will be required to pass a background check including but not limited to employment history, criminal record and driving record, and may be subject to a pre-employment drug screening.

This job description should not be interpreted as all-inclusive. It is intended to identify the major responsibilities and requirements of this job classification. All incumbents may not perform all the job duties listed, and some incumbents may perform some duties which are not listed, and incumbents may be requested to perform job-related responsibilities and tasks other than those stated in this description.

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