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Part-Time Service Coordinator

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The Jacksonville Housing Authority is an equal opportunity/affirmative action employer. It is the policy and the intent of the Jacksonville Housing Authority to provide equality of opportunity in employment for all persons, and in all aspects of its personnel policies, programs, practices, operations, and in all its working conditions and relationships with employees and applicants for employment. Recruitment, hiring, assignment, training, compensation, promotion, retention, and disciplinary decisions will be made without regard to race, color, religion, creed, national origin, sex, sexual orientation, age, disability, genetic information, veteran status, or any other protected class status applicable under local, State of Florida or federal law.


Job Title:                                  Part-Time Service Coordinator

FLSA Classification:               Non-Exempt

EEO Classification:                Paraprofessional

Salary/Pay Grade:                $17.10 - $18.40/hour

Reports to:                              Director of Resident Services


Job Summary

Provides general service management, which includes intake, education and referrals of residents to service providers in the residential community. These social services may include meals-on-wheels, transportation, home health aides, homemakers, financial assistance, counseling, preventative health screening, mental health and other needed services. Provide Resources of local service providers that resident can contact for assistance (e.g., services to families and individuals who are elderly, persons with disabilities, emergency assistance). In many cases, State and local governments can also provide a listing of the non-profit agencies with which they contract for services. Sponsors educational events which may include subject relating to health care, agency support, life skills, referral sources, etc. Facilitates the formation of Resident Associations (RMC's) within the community site if the residents are interested.

Essential Job Functions

  • The formation of these groups assists the residents in planning social events, organizing activities and discussing daily life issues
  • Monitors the ongoing provision of services from community agencies and keeps the case management and provide agency current with the progress of the individual. 
  • Manages the provision of supportive services where appropriate
  • Serves as a liaison to community agencies, networks with community providers and seeks out new services available to the residents 
  • Assists the residents in building informal support networks with other residents, family and friends
  • Assist Resident Council members with appropriate usage of tenant funding. 
  • Meet quarterly with participants to counsel them on areas of education, employment, credit and family needs, to identify needs and barriers to self-sufficiency and provide individualized counseling, family counseling, budget and money management sessions, career counseling, and other services. 
  • Promote JHA programs, including the Home Ownership and employment support. Refer clients to agencies for needed services. 
  • Monitor and evaluate participant progress, prepare progress reports, maintain database information, employment data and family composition changes. 
  • Maintain appropriate files and case notes. 
  • Complete statistics report, including services provided, number of participants in workshops, training, etc.


Education and Experience

Bachelor's degree in social sciences, business administration, or closely related field plus two (2) years of work experience in human services, case management, disabilities and elderly population, program management, social work, or resident relations/councils or an equivalent combination of education and experience or a minimum of four (4) years' experience working with senior/elderly, disabled residents.

Required Knowledge, Skills, and Abilities

  • Knowledge of principles and practices of career counseling.
  • Knowledge of the principles and practices of social work and case management. 
  • Knowledge of gerontology and the aging process.
  • Knowledge of HUD and organizational regulations, policies, and procedures.
  • Knowledge of business English, spelling, arithmetic, and vocabulary.
  • Knowledge of basic office equipment, including computer, fax, telephone, copier, etc.

Core Competencies

Initiate and Build Relationships: Accepts and celebrates differences within your team. Creates a culture that supports the open-door process and gives employees and residents your time. Be present and available.  Execute empathy and understanding to build connections with people. Trust and provide honest, timely feedback. Manages mobile technology.

Operational Excellence: Embraces principles and tools to create sustainable improvement across all assigned departments within the agency. Fosters and creates an environment that is resident, and employee focused to achieve long-term sustainable growth for the agency. Ensures the right tools are applied to the right processes.

Execution and Results: Defines specific and measurable objectives. Identifies key performance indicators. Stays focused on the results and not the process. Leverages resources available to solve problems and achieve desirable outcomes.

Adaptable/Flexible Skills:  Ability to work additional hours, if required, and work with pressing deadlines and being task oriented. Proactively seeks work assignments when current assignments have been completed-takes initiative- and is challenged by full workloads. Willingness and flexibility to manage multiple tasks simultaneously while handling a variety of responsibilities is essential.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

To perform this job successfully, the employee is frequently required to remain in a stationary position. Daily movements include sitting; standing; operating computers and other office equipment; moving about the office; attending onsite and offsite meetings. The employee must be able to communicate via email and verbally via telephone. The employee must occasionally lift up to fifteen (15) pounds.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  The work is primarily conducted in an office environment, with interaction with external/internal clients. 

Other: Must possess a valid driver's license and be insurable by Jacksonville Housing.

Position Reports to: Director of Resident Services
Leadership Accountability: Yes
Supervisory Accountability: Yes
Organizational Accountability: No
Financial Accountability: No
Customer Accountability: Interfaces with customers, internally and externally 

We anticipate hiring at the minimum of the respective pay grade per contractual obligations.

We are an EOE & DFWP. A successful applicant will be required to pass a background check including but not limited to employment history, criminal record and driving record, and may be subject to a pre-employment drug screening.

This job description should not be interpreted as all-inclusive. It is intended to identify the major responsibilities and requirements of this job classification. All incumbents may not perform all the job duties listed, and some incumbents may perform some duties which are not listed, and incumbents may be requested to perform job-related responsibilities and tasks other than those stated in this description.

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