Vice President of Property Management

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The Jacksonville Housing Authority is an equal opportunity/affirmative action employer. It is the policy and the intent of the Jacksonville Housing Authority to provide equality of opportunity in employment for all persons and in all aspects of its personnel policies, programs, practices, operations, and in all its working conditions and relationships with employees and applicants for employment. Recruitment, hiring, assignment, training, compensation, promotion, retention, and disciplinary decisions will be made without regard to race, color, religion, creed, national origin, sex, sexual orientation, age, disability, genetic information, veteran status, or any other protected class status applicable under local, State of Florida or federal law.

POSITION

Job Title:                                 Vice President of Property Management

FLSA Classification:              Exempt

EEO Classification:                Executive/Senior-Level Official

Salary/Pay Grade:                $96,950.00 - $134,180.00              

Reports to:                              Chief Operating Officer

JOB DESCRIPTION

Job Summary 

The Jacksonville Housing Authority is seeking a Vice President of Property Management to oversee, either directly or through subordinate supervisors, Jacksonville Housing's property management and resident leasing divisions, and coordinate with contracted managers of affordable housing properties.  The position will be responsible for establishing departmental priorities and goals and providing the necessary direction and leadership to accomplish those priorities and goals.  VP of Property Management will coordinate the management of key performance indicators, budgets, and prepare and maintain all related records and reports.  Responsible for assisting the Senior Leadership in the formulation of Agency plans and programs, the evaluation of existing Agency programs, and the establishment and updating of organizational goals in line with the industry's best practices.

Essential Job Functions

A.    Oversee all housing operations, either directly or through subordinate supervisors, and property management for affordable housing:

• Promote a high level of performance based on industry standards and professional real estate management. Knowledge of the Public Housing Management Assessment Program.  Knowledge of establishing efficient procedures for occupancy, rent collections, inspections, and resident satisfaction.
• Review the information regarding rent and other collections received to ensure that goals are met.
• Assure that resident complaints and grievances regarding housing matters are heard and resolved in accordance with established procedures and HUD regulations.
• Confer with subordinate supervisors periodically to assess the status of assigned areas of responsibility, resolve problems, and establish procedures to promote a more efficient operation.
• Review and interpret federal, state, and local regulations pertaining to public housing.
• Establish departmental priorities and provide direction and leadership to assure that priorities are addressed properly.
• Fully understand and track housing trends.
• Conduct periodic staff meetings to discuss problems, receive reports, and inform subordinates of issues and priorities.
• Establish and maintain relationships with resident groups to improve communications and assure consistency.
• Monitor budgets through management of occupancy rates, unit turnover, revenue collection, and expenditures, including purchases.
• Communicate with on-site managers of affordable housing properties to discuss problems, and capital needs, evaluate the condition of the property, or other matters regarding the property.
• Determine the status of affordable housing properties through a review of the budgets, expenditures, vacancies, income, various reports, etc.

B.    Supervise housing management staff:

• Conduct pre-employment interviews and make hiring recommendations.
• Interpret and apply Authority personnel policies, departmental policies, and other relevant policies and procedures.
• Review time and leave reports for the department.
• Prepare and review performance appraisals and discuss them with subordinates as appropriate.
• Counsel employees regarding job performance and document in accordance with established procedures
• Provide advice and assistance to subordinate supervisors regarding employee discipline.
• Recommend disciplinary action as needed.

C.    Participate in the overall administrative function of the Authority:

• Thorough knowledge of management principles, practices, and procedures, including landlord/tenant practices and laws.
• Proven track record of success in managing affordable and subsidized multifamily rental properties, including a good record of tenant relations.
• Experience managing market rate, conventional, commercial and properties funded through some or all the following programs: Public Housing, HUD Section 8 Housing Choice Vouchers, federal Low-Income Housing Tax Credits, HUD HOME program.
• Experience with public procurement laws.
• Excellent planning and organizational skills; ability to manage shifting priorities, deadlines, and workloads quickly and frequently.
• Excellent organizational skills and ability to analyze complex situations and develop solutions timely.
• Strong computer skills, including but not limited to the use of spreadsheets and purchase/work order systems.
• Ability to communicate effectively, both orally and in writing, including preparing technical reports
• Physical ability to visually assess and physically inspect all floors of multi-story properties without an elevator required.
• Availability and willingness to respond to occasional property emergencies in multiple locations on a 24/7 basis, not including scheduled vacations.
• Develop long and short-term goals and objectives for areas of responsibility for the strategic plan for the organization.
• Represent the Authority in meetings with local government officials, community agencies, and organizations.

MINIMUM QUALIFICATIONS

Education and Experience

Bachelor's degree in property management, real estate, or business administration is preferred. A bachelor's degree in public administration, or a closely related field, plus seven (7) years of progressively responsible experience in property management, including five (5) years of supervisor experience, and CPM, CCIM, RPA, or equivalent is required.  An equivalent combination of education and experience may be considered. 

Required Knowledge, Skills, and Abilities

• Thorough knowledge of management principles, practices, and procedures, including landlord/tenant practices and laws.
• Proven track record of success in professional real estate management including affordable, subsidized, multifamily, and RAD rental properties, including a good record of tenant relations.
• Experience managing market rate, commercial, conventional, and properties funded through some or all the following programs: Public Housing, HUD Section 8 Housing Choice Vouchers, federal Low-Income Housing Tax Credits, and HUD HOME program.
• Experience with public procurement laws.
• Excellent planning and organizational skills; ability to manage shifting priorities, deadlines, and workloads quickly and frequently.
• Excellent organizational skills and ability to analyze complex situations and develop solutions timely.
• Strong computer skills, including but not limited to the use of spreadsheets and purchase/work order systems.
• Ability to communicate effectively, both orally and in writing, including preparing technical reports.
• Physical ability to visually assess and physically inspect all floors of multi-story properties without an elevator required.
• Availability and willingness to respond to occasional property emergencies in multiple locations on a 24/7 basis, not including scheduled vacations.
• Knowledge of HUD, JHA, and other state and local policies, procedures, and regulations related to the operation of a public housing authority.
• Knowledge of the principles and practices of management and supervision
• Knowledge of the principles and practices of communication
• Knowledge of the principles and practices of budgeting and budget administration
• Knowledge of report preparation techniques
• Knowledge of data collection and analysis methods and procedures
• Knowledge of modern office equipment including copier, computer, calculator, fax, etc.
• Knowledge of local, state, and federal laws governing public and other subsidized housing programs including health and fire regulations, landlord/tenant regulations, leasing of property and evictions.
• Knowledge of community and social services available locally and through local, state, and federal agencies and/or funding sources
• Ability to plan, organize, and assign routine work and special projects to meet organizational goals.
• Ability to develop and establish effective working relationships with employees, officials, and the public.
• Ability to compile data, prepare reports, analyze reports and data, and formulate recommendations.
• Ability to manage multiple priorities and multiple demands to accomplish tasks in accordance with established requirements.
• Ability to use computers in compiling and analyzing data, preparing reports and correspondence.
• Ability to effectively initiate and manage work projects.
• Ability to effectively relate to and deal with contractors and residents to accomplish organizational goals and complete projects.
• Ability to assist in planning, promoting, and evaluating housing and housing-related programs.
• Ability to write program narratives, budgets, statistical and other supporting data and to develop policy and procedure manuals for various programs.
• Ability to communicate effectively, both orally and in writing, with groups and individuals
• Ability to delegate duties and assignments to achieve objectives.
• Ability to evaluate performance of subordinates, correct deficiencies, and to effectively assign personnel.
• Ability to present ideas and information in a clear and concise manner, both orally and in writing.
• Other duties as assigned.

Core Competencies

Commitment: Sets high standards of performance; pursues aggressive goals and work hard/smart to achieve them; strives for results and success conveys a sense of urgency and brings issues to closure; and persists despite obstacles and opposition.

Customer Service: Meets/exceeds the expectations and requirements of internal and external customers; identifies, understands monitors, and measures the needs of both internal and external customers; talks and acts with customers in mind; and recognizes working colleagues as customers.

Effective Communication: Ensures important information is passed to those who need to know; conveys necessary information clearly and effectively orally or in writing; demonstrates attention to, and conveys understanding of, the comments and questions of others; and listens effectively. Demonstrates clear understanding of Jobs Plus Program and ability to highlight goals and benefits to residents.

Responsiveness and Accountability: Demonstrates a high level of conscientiousness; hold oneself personally responsible for one's own work; and does fair share of work.

Teamwork: Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; supports everyone's efforts to succeed; attends, supports, and participates in all team building exercises and events.

Adaptable/Flexible Skills: Ability to work additional hours if required and work with pressing deadlines and is task oriented. Proactively seeks work assignments when current assignments are completed-takes initiative.

Industry: Knowledge of HUD and other federal, state, and local policies, procedures and regulations related to the operation of a public housing agency.

​​​​Management Skills: Builds good working relationships at all levels within the agency.   Prioritizes tasks effectively for self and assigned team. Understands the needs of different stakeholders and communicates with them as deemed appropriate.  Brings people together to solve problems. Cultivates relationships with employees, residents, vendor and community partners. Develops and implements new ideas.

Computer Skills: Proficient in Microsoft Office, especially spreadsheets, databases and reporting tools. Proficient in the use of electronic management systems. 

Analytical Skills: Ability to compare, contrast and quality check work with keen attention to detail.  Able to present numerical data orally and in writing, including through graphics. Ability to apply creative thinking and problem-solving in the execution of one's duties. Ability to analyze reports and data to formulate recommendations. 

Physical Demands

Work is principally sedentary, however, occasional physical work will be necessary. The work involves normal risks or discomforts associated with an office environment. The work area is usually adequately lighted, heated, and ventilated. Must be able to sit in an office environment, as well as be able to repeatedly lift and pull up to 50 lbs., bend, kneel, climb ladders, and other strenuous activities. Must have the ability to drive a pickup truck and van.

Other: Must possess a valid driver's license and be insurable by Jacksonville Housing.

We anticipate hiring at the minimum of the respective pay grade per contractual obligations.

We are an EOE & DFWP. A successful applicant will be required to pass a background check including but not limited to employment history, criminal record, and driving record, and may be subject to a pre-employment drug screening.

Section 3 and Veteran candidates preferred. 

This job description should not be interpreted as all-inclusive. It is intended to identify the major responsibilities and requirements of this job classification. All incumbents may not perform all the job duties listed, some incumbents may perform some duties which are not listed, and incumbents may be requested to perform job-related responsibilities and tasks other than those stated in this description.