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Jobs Plus Employment Services Coordinator

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The Jacksonville Housing Authority is an equal opportunity/affirmative action employer. It is the policy and the intent of the Jacksonville Housing Authority to provide equality of opportunity in employment for all persons, and in all aspects of its personnel policies, programs, practices, operations, and in all its working conditions and relationships with employees and applicants for employment. Recruitment, hiring, assignment, training, compensation, promotion, retention, and disciplinary decisions will be made without regard to race, color, religion, creed, national origin, sex, sexual orientation, age, disability, genetic information, veteran status, or any other protected class status applicable under local, State of Florida or federal law.


Job Title:                                  Jobs Plus Employment Services Coordinator

FLSA Classification:               Exempt

EEO Classification:                Paraprofessional

Salary/Pay Grade:                $35,568.00 - $56,292.00

Reports to:                              Jobs Plus Program Manager


Job Summary

Funded by the U.S. Department of Housing and Urban Development, the Jobs Plus Initiative empowers residents of Jacksonville Housing Authority-Southwind Villas with employment-related services, financial incentives, supportive services, and community supports for work via an employment case management and coaching model to assist with navigating community resources for accessing services and assistance with life management and removing barriers to employment.

Essential Job Functions

Provide ongoing support to residents of Southwind Villas with employment skills, job readiness and mobility skills in conjunction with grant partners and community providers, which include assisting with the development of workshops, seminars, focus groups, and activities for residents that promote self-sufficiency for becoming gainfully employed with living wage jobs. Assess the needs of the social, economic, and supportive service and make referrals for appropriate case management services.  This will consist of developing and maintaining individual service plans for job development, providing feedback relating to program activities, and updating employment-related activities in the software database.  Conduct evaluation of residents for job training and employability skills.  Provide advocacy and guidance to participants of the Jobs Plus Initiative (JPI) to assist with addressing residents' self-development, educational, employability, and support service needs for selecting a career path.  Acts to assure compliance with Jobs Plus grant requirements.  Identifies and reports on training needs for specific industries.   Communicates, coordinates, and collaborates with Jacksonville Housing Authority staff, residents, partners, and other parties to promote Jobs Plus initiatives, training programs, and services.  Prepares and submits updates, reports, and other documents at required intervals.  

The position duties and responsibilities listed below describe the general nature and scope of work:

  • Day-to-day management of activities associated with the Jobs Plus Grant including meeting with residents to guide them through the employment process and help them achieve employment-related goals.
  • Establishes thorough working knowledge of local community resources to assist residents in overcoming barriers to employment.
  • Market Jobs Plus Program to residents and recruits program participants using flyers, brochures, one on one meetings, and group meetings.
  • Use strategies to motivate residents to make changes with regard to employment and guide them toward self-sufficiency.
  • Works with assigned individuals and community partners to determine job interests, work-related goals and supports necessary for residents to work in jobs of their choice.
  • Work with Jobs Plus team to design or arrange adaptations necessary for residents to successfully connect with employers.
  • Assure that the individuals have the resources and materials necessary to perform job responsibilities.
  • Organize and conduct workshops and training sessions addressing education, and skills necessary for successful employment and self-sufficiency.
  • Maintains consistent and frequent communication with employers and community partners regarding the residents' job performances.
  • Works with employers and individuals to resolve conflicts/problems effectively and efficiently.
  • Maintains an accurate record of workers' performance and progress.
  • Assist the Jobs Plus Team in evaluating the effectiveness of partners involved with the program.
  • Maintains confidentiality of all residents
  • Enter assessment and other required follow-up data into the software system within 2 working days of activity.
  • Meet biweekly with the Jobs Plus Program Manager to review outreach activities, concerns, and needs of the residents.
  • Collect and compile data for summary reports for grant meeting compliance standards.
  • Document feedback provided to residents including a plan of action(s).
  • Schedule visits, as appropriate, to reassess needs and supports and monitor the progress of goal achievement.
  • Attend scheduled community and employment events.
  • Serve as a member of the Jacksonville Housing Authority's Family Self-Sufficiency (FSS) Program Coordinating Committee (PCC).
  • Ability to generate interest in community programs conducted by public and private sector organizations and agencies.
  • Ability to use sound judgment in dealing with others and resolving issues and problems.
  • Other responsibilities, duties, and skills may be required and assigned, as needed.


Education and Experience

Graduation from an accredited college or university with a bachelor's degree in social work, public or business administration, public policy, political science, sociology, finance, economics, or another closely related field.  The successful candidate will have at least two (2) years of experience in a case management or service coordinator role, community and economic development, working in the social services field and/or job development industry, and have experience in working with community partners to help remove existing barriers.  Candidates who have a strong working knowledge of case management are preferred.

Required Knowledge, Skills, and Abilities

  • Knowledge of Jacksonville Housing Authority rules, regulations, policies, and procedures
  • Knowledge of business English, spelling, arithmetic, and vocabulary
  • Knowledge of basic office equipment, including computer, fax, telephone, copier, etc.
  • Knowledge of personal computer for use of word processing, data base, spreadsheet and electronic communications applications
  • Knowledge of the principles of communication and ability to communicate orally and in writing.
  • Excellent attention to detail
  • Ability to counsel with low-income families regarding self-sufficiency, planning and follow-through.
  • Ability to read, understand, and apply HUD and organizational rules, policies, procedures, and instructions.
  • Ability to analyze data and calculate JPEID information as requested.
  • Ability to accurately analyze progress toward achieving goals and motivate continued progress.
  • Ability to establish and maintain effective working relationships with the public, residents, and other employees.
  • Ability to establish and maintain a network of contacts to assist in providing services to clients.
  • Skilled in analyzing situations in order to identify problems and offer possible solutions.
  • Skilled in dealing with people in a polite and diplomatic manner.

Core Competencies

Commitment: Sets high standards of performance; pursues aggressive goals and works hard/smart to achieve them; strives for results and success; conveys a sense of urgency and brings issues to closure; and persists despite obstacles and opposition.

Professionalism: Deals professionally and proactively with staff, consultants, residents, grant partners, and the general public.

Customer Service: Meets/exceeds the expectations and requirements of internal and external customers maintaining the Jacksonville Housing Authority brand and high-quality service; identifies, understands monitors, and measures the needs of both internal and external customers; talks and acts with residents in mind.

Effective Communication: Ensures important information is passed to those who need to know; conveys necessary information clearly and effectively orally or in writing; demonstrates attention to, and conveys an understanding of, the comments and questions of others; and listens effectively.

Teamwork: Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; supports everyone's efforts to succeed; attends, supports, and participates in all team building exercises and events.

Confidentiality: Must work to ensure the complete confidentiality of resident information and to provide a high level of support to the organization.

Organized: Able to prioritize and manage different tasks and concurrent projects efficiently. 

Initiate and Build Relationships: Accepts and celebrates differences within your team. Creates a culture that supports the open-door process and gives employees and residents your time. Be present and available. Execute empathy and understanding to build connections with people. Trust and provide honest, timely feedback. Manages mobile technology.

Operational Excellence: Embraces principles and tools to create sustainable improvement across all assigned departments within the agency. Fosters and creates an environment that is resident, and employee focused, to achieve long-term sustainable growth for the agency.

Execution and Results: Defines specific and measurable objectives. Identifies key performance indicators. Stays focused on the results and not the process. Leverages resources available to solve problems and achieve desirable outcomes.

Adaptable/Flexible Skills: Ability to work additional hours, if required, work with pressing deadlines and being task oriented. Proactively seeks work assignments when current assignments have been completed-takes initiative- and is challenged by full workloads. Willingness and flexibility to manage multiple tasks simultaneously while handling a variety of responsibilities are essential.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

To perform this job successfully, the employee is frequently required to remain in a stationary position. Daily movements include sitting; standing; operating computers and other office equipment; moving about the office; attending onsite and offsite meetings. The employee must be able to communicate via email and verbally via telephone. The employee must occasionally lift up to fifteen (15) pounds.

Work Environment

The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  The work is primarily conducted in an office environment, with interaction with external/internal clients. 

Other: Must possess a valid driver's license and be insurable by Jacksonville Housing.

Position Reports To: Jobs Plus Program Manager
Leadership Accountability: No
Supervisory Accountability: No
Organizational Accountability: No
Financial Accountability: No
Customer Accountability: Interfaces with customers

We anticipate hiring at the minimum of the respective pay grade per contractual obligations.

We are an EOE & DFWP. A successful applicant will be required to pass a background check including but not limited to employment history, criminal record and driving record, and may be subject to a pre-employment drug screening.

This job description should not be interpreted as all-inclusive. It is intended to identify the major responsibilities and requirements of this job classification. All incumbents may not perform all the job duties listed, and some incumbents may perform some duties which are not listed, and incumbents may be requested to perform job-related responsibilities and tasks other than those stated in this description.

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