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Housing Assistant


The Jacksonville Housing Authority is an equal opportunity employer/affirmative action employer. It is the policy and the intent of the Jacksonville Housing Authority to provide equality of opportunity in employment for all persons and in all aspects of its personnel policies, programs, practices, operations, and in all its working conditions and relationships with employees and applicants for employment.
Recruitment, hiring, assignment, training, compensation, promotion, retention, and disciplinary decisions will be made without regard to race, color, religion, creed, national origin, sex, sexual orientation, age, disability, genetic information, veteran status, or any other protected class status applicable under local, State of Florida or federal


Job Title:  Housing Assistant
FLSA Classification: Non-Exempt
EEO Classification: Administrative Support Worker
Salary/Pay Grade: $15.00
Reports to:

Property Manager

Job Description

Job Summary

Provides assistance and clerical support to property manager in the day-to day operation of assigned property. Collect and record rent and other charges and assist with evictions. Receive and process work order repairs. Conduct annual re-examinations to verify continued program eligibility. Conduct inspections to ensure compliance with all applicable rules and regulations, and to assure that all equipment is in proper working order and that vacant apartments are ready for occupancy.

Essential Job Functions

A. Prepare, maintain, and update financial and other records, including collections of rent and other charges 

  • Collect rent and other charges from residents and enter corresponding data into the computer system
  • Process requests for rent adjustments in accordance with established procedures, including 
  • obtaining verifications, entering information into the computer, etc.
  • Post charges associated with the work order, late charges, etc. by entering them in computer and generating notices for residents
  • Follow-up delinquent accounts and pursue collections in accordance with established procedures 
  • Prepare bank deposits
  • Conduct annual re-examinations and enter data into the computer system
  • Maintain tenant files and related documentation regarding continuing eligibility and adjustments
  • Maintain records of residents' community service hours as appropriate

B.  Maintain required occupancy level of leasing property in a timely manner, making appropriate adjustments, addressing resident concerns in a professional manner, enforcing property rules, lease requirements, and maintaining associated records

  • Communicate with residents as needed to inform of policies, procedures, rules, and regulations
  • Assist with lease units by reviewing and signing lease, collecting deposits, etc.
  • Assist in coordinating the vacancy preparation to minimize time units are vacant
  • Ensure that properties and grounds are maintained properly by on-site maintenance personnel or contractors
  • Generate work orders in response to requests for repairs from residents, and close out work orders in accordance with established procedures
  • Conduct property inspections, including move-in, move-out, housekeeping, and grounds to assure adherence to established standards
  • Maintain records of the status of assigned units, e.g., filled, vacant, anticipated vacancy, etc.


C.  Assist residents with special problems and promote amicable tenant relations

  • Counsel resident who is not complying with the terms of the lease, and concerning delinquent 
  • payments
  • Refer residents with special problems, such as economic, social, legal, health, etc. to groups or 
  • agencies that provide assistance, or to resident initiatives coordinator, as appropriate
  • Maintain liaison with resident services to assist with resident activities, address 
  • specific problems, plan meetings, or support activities as appropriate
  • Resolve conflict and complaints among residents, if possible, to avoid grievances
  • Assist with the eviction process, and prepare related documentation to support the recommendation


Education and Experience

High school graduation or GED plus ability to use a computer to enter data and generate records, or an equivalent combination of education and experience.  Experience involving public contact preferred.

Have at least (2) years of experience in public housing property management office performing EID and rent calculations.

Experience with MS Office Suite, web-based applications, and a relational database preferred.

Strong oral, written, organizational, communication, and interpersonal skills, including the ability to comfortably deliver public presentations to stakeholders and residents and/or groups.

Strong working knowledge of public housing property management. Strong organizational skills with the ability to balance competing priorities. 

Required Knowlwdge, Skills, and  Abilities

  • Knowledge of Jacksonville Housing Authority rules, regulations, policies, and procedures
  • Knowledge of business English, spelling, arithmetic, and vocabulary
  • Knowledge of basic office equipment, including a computer, fax, telephone, copier, etc.
  • Knowledge of personal computer for use of word processing, database, spreadsheet, and electronic communications applications
  • Knowledge of the principles of communication and ability to communicate orally and in writing
  • Excellent attention to detail
  • Ability to counsel low-income families regarding self-sufficiency, planning, and follow-through
  • Ability to understand and follow oral and written instructions
  • Ability to read, understand, and apply HUD and organizational rules, policies, procedures, and instructions
  • Ability to accurately analyze progress toward achieving goals and motivate continued progress
  • Ability to establish and maintain effective working relationships with the public, residents, and other employees
  • Ability to establish and maintain a network of contacts to assist in providing services to clients
  • Ability to interact with residents and agencies in obtaining and providing information politely and efficiently, in person, telephonically, and in writing
  • Ability to use sound judgment to make decisions by established procedures and guidelines
  • Skilled in analyzing situations to identify problems and offer possible solutions
  • Skilled in communicating orally with residents and agencies to obtain and provide information
  • Skilled in dealing with people in a polite and diplomatic manner

Core Competencies

Commitment: -Sets high standards of performance; pursues aggressive goals and work hard/smart to achieve them; strives for results and success conveys a sense of urgency and brings issues to closure; and persists despite obstacles and opposition.

Customer Service: Meets/exceeds the expectations and requirements of internal and external customers; identifies, understands monitors, and measures the needs of both internal and external customers; talks and acts with customers in mind; and recognizes working colleagues as customers.

Effective Communication: -Ensures important information is passed to those who need to know; conveys the necessary information clearly and effectively orally or in writing; demonstrates attention to, and conveys an understanding of, the comments and questions of others; and listens effectively.

Responsiveness and Accountability: -Demonstrates a high level of conscientiousness; hold oneself personally responsible for one's own work; and does a fair share of work.

Teamwork: -Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts the success of team above own interests; supports everyone's efforts to succeed; attends, supports, and participates in all team building exercises and events.

ADAPTABLE/FLEXIBLE SKILLS - Ability to work additional hours if required and work with pressing deadlines and is task oriented. Proactively seeks work assignments when current assignments are completed-takes initiative.

ETHICS - Treats people with respect; keeps commitments; inspires the trust of others, works with integrity and ethically; upholds organizational values.

PROBLEM SOLVING - Works well in group problem solving situations; uses reason, even when dealing with emotional topics.

WRITTEN COMMUNICATION - Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information.

INTERPERSONAL SKILLS - Focuses on solving conflict, not blame; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others' ideas and tries new things.

JUDGEMENT - Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in the decision-making process; makes timely decisions.

PROFESSIONALISM - Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments.

ATTENDANCE/PUNCTUALITY - Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.

Physical Demands

Work is principally sedentary. No special physical demands are required. The work involves normal risks or discomforts associated with an office environment. The work area is usually adequately lighted, heated, and ventilated.  Most of the work will be in an environment with air conditioning, but some may be held outdoors. Must be able to sit in an office environment, able to lift up to 15 lbs.

Work  Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Office environment
  • The noise level in the work environment is usually moderate.
  • High level of interaction with external/internal clients

LICENSE AND CERTIFICATION: Must be insurable by JHA's insurance and possess a valid Florida Driver's License.


Position Reports to  Property Manager
Leadership Accountability  No
Supervisory Accountability  No
Organizational Accountability  No
Financial Accountability  No
Customer Accountability  Interfaces with customers internally and externally. 

We anticipate hiring between the minimum and first quartile of the range, depending upon previous similar experience. Existing JHA employees may be eligible for above the first quartile but not above the top range.

We are an EOE & DFWP. The successful applicant will be required to pass a drug screening and criminal background. Section 3 candidates preferred.

This job description should not be interpreted as all-inclusive.  It is intended to identify the major responsibilities and requirements of this job classification.  All incumbents may not perform all the job duties listed, and some incumbents may perform some duties which are not listed, and incumbents may be requested to perform job-related responsibilities and tasks other than those stated in this description.



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