Service Coordinator Senior (Internal Candidates Only)

EMPLOYMENT APPLICATION - APPLY ONLINE

The Jacksonville Housing Authority is an equal opportunity employer/affirmative action employer. It is the policy and the intent of the Jacksonville Housing Authority to provide equality of opportunity in employment for all persons and in all aspects of its personnel policies, programs, practices, operations, and in all its working conditions and relationships with employees and applicants for employment. Recruitment, hiring, assignment, training, compensation, promotion, retention, and disciplinary decisions will be made without regard to race, color, religion, creed, national origin, sex, sexual orientation, age, disability, genetic information, veteran status, or any other protected class status applicable under state or federal law.

POSITION

Job Description

Job Summary 

Provides general service management, which includes intake, education and referrals of residents to service providers in the residential community. These social services may include meals-on-wheels, transportation, home health aides, homemakers, financial assistance, counseling, preventative health screening, mental health and other needed services. Provide Resources of local service providers that residents can contact for assistance (e.g., services to families and individuals who are elderly, people with disabilities, emergency assistance). In many cases, State and local governments can also provide a listing of the non-profit agencies with which they contract for services. Sponsors educational events which may include subjects relating to health care, agency support, life skills, referral sources, etc. Facilitates the formation of Resident Associations (RMC's) within the community site if the residents are interested.

 Essential Job Functions 

• The formation of these groups assists the residents in planning social events, organizing activities and discussing daily life issues
• Monitors the ongoing provision of services from community agencies and keeps the case management and provide agency current with the progress of the individual. 
• Manages the provision of supportive services where appropriate
• Serves as a liaison to community agencies, networks with community providers and seeks out new services available to the residents 
• Assists the residents in building informal support networks with other residents, family and friends
• Assist Resident Council members with appropriate usage of tenant funding. 
• Meet quarterly with participants to counsel them on areas of education, employment, credit and family needs, to identify needs and barriers to self-sufficiency and provide individualized counseling, family counseling, budget and money management sessions, career counseling, and other services. 
• Promote JHA programs, including Home Ownership and employment support. Refer clients to agencies for needed services. 
• Monitor and evaluate participant progress, prepare progress reports, maintain database information, employment data and family composition changes. 
• Maintain appropriate files and case notes. 
• Complete statistics report, including services provided, number of participants in workshops, training, etc.

MINIMUM QUALIFICATIONS

Education and Experience

Bachelor's degree in social sciences, business administration, or closely related field plus 2 years of work experience in human services, case management, disabilities and elderly population, program management, social work, or resident relations/councils or an equivalent combination of education and experience or a minimum of (4) years' experience working with senior/elderly, disabled residents

Required Knowledge, Skills, and Abilities

• Knowledge of the operation of computers and software.
• Knowledge of the public agencies that provide assistance and services to residents, including some knowledge of eligibility requirements.
• Effective communication skills, both verbal and written.
• Ability to draft business communications.
• An ability to generate records, receipts, and reports efficiently using a calculator and computer software.
• Ability to establish and maintain effective working relationships with peers, superiors, residents, community service agencies, and the public.
• Ability to manage multiple priorities and multiple demands to accomplish tasks in accordance with established requirements.
• Skilled in analyzing situations to identify problems and offer possible solutions.
• Skilled in communicating with all types of people in a wide variety of situations.
• Demonstrated ability to exercise attention to detail in work tasks.
• Demonstrated experience in switching between multiple tasks.
• Knowledge of the principles and practices of social work and case management
• Knowledge of principles and practices of career counseling 
• Knowledge of gerontology and the aging process
• Knowledge of HUD and organizational regulations, policies, and procedures

Core Competencies 

• Advocate Ability to advocate on behalf of residents
• Resources For residents of available community-based services, and can answer any questions
• Facilitators Of wellness and other educational programs for residents
• Motivator   Ability to empower residents to be as independent as possible
• Monitors Follow up with services provided to residents
• Champions Encourages residents to adhere to a healthy lifestyle
• Educators Provide training and assistance to residents and other property staff
• Advisors Assist residents with building support networks and consult with tenant organizations and resident management
• Referral agents Ability to connect with residents to service providers who can meet their needs
• Community partners Assist residents with accessing community-based services above their own interests; supports everyone's efforts to succeed; attends, supports, and participates in all team building exercises and events.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

To perform this job successfully, the employee is frequently required to remain in a stationary position. Daily movements include sitting; standing; operating computers and other office equipment; moving about the office; attending onsite and offsite meetings. The employee must be able to communicate via email and verbally via telephone. The employee must occasionally lift up to fifteen (25) pounds.

Work Environment 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  The work is primarily conducted in an office environment, with interaction with external/internal clients.  

Other: Must possess a valid driver's license and be insurable by Jacksonville Housing.

We anticipate hiring at the minimum of the respective pay grade per contractual obligations.

We are an EOE & DFWP. A successful applicant will be required to pass a background check including but not limited to employment history, criminal record and driving record, and may be subject to a pre-employment drug screening.

This job description should not be interpreted as all-inclusive. It is intended to identify the major responsibilities and requirements of this job classification. All incumbents may not perform all the job duties listed, and some incumbents may perform some duties which are not listed, and incumbents may be requested to perform job-related responsibilities and tasks other than those stated in this description.