Operations & Compliance Manager
EMPLOYMENT APPLICATION APPLY - ONLINE
The Jacksonville Housing Authority is an equal opportunity/affirmative action employer. It is the policy and the intent of the Jacksonville Housing Authority to provide equal opportunity in employment for all people, and in all aspects of its personnel policies, programs, practices, operations, and in all its working conditions and relationships with employees and applicants for employment. Recruitment, hiring, assignment, training, compensation, promotion, retention, and disciplinary decisions will be made without regard to race, color, religion, creed, national origin, sex, sexual orientation, age, disability, genetic information, veteran status, or any other protected class status applicable under local, State of Florida or federal law.
POSITION
| Job Title: | Operations & Compliance Manager |
| FLSA Classification: | Exempt |
| EEO Classification: | Paraprofessional |
| Salary/Pay Grade: | $68,915.00 - $95,367.46 |
| Reports to: | Chief Operating Officer |
JOB DESCRIPTION
Job Summary
Manage the Standards and Evaluation department by overseeing compliance, quality control audits for Section 8, Public Housing, and other functions of the agency. Assess internal controls include inventory, fix assets, rent collections, and batch deposits. Conduct training and orientations for Managers, Housing Manager and Clerical Support staff. Responsible for PIC submissions and HUD form 50058 accuracy for both Public Housing and Section 8 programs. Oversee the team that receives and reviews allegations of fraud and program abuse in the Public Housing and Section 8 divisions and directs the investigation.
Essential Job Functions
A. Manage the work of Quality Control staff to ensure compliance with established guidelines and policies
- Review a sample of work completed by staff for accuracy, to detect problems, identify training needs, and ensure compliance with established guidelines
- Assess internal controls include inventory, fixed assets, rent collection and batch deposits.
- Review HUD regulations and implement changes as needed
- Prepare and submit regular and special reports
- Receive periodic reports in order to monitor the status of work, accomplishments, etc.
- Develop and recommend forms, manuals, procedural changes to enhance accuracy and consistency
- Work on special projects, such as compiling special reviews and analysis, and reports
- Responsible for PIC submissions and HUD Form 50058 accuracy for both Public Housing and Section 8 programs
B. Manage fraud investigations by overseeing and directing the work of fraud investigators
- Oversee and direct information gathering process for Public Housing and Section 8 referrals
- Provide technical assistance as needed for housing assistance investigations
- Review files to ensure that they are processed in accordance with procedures and requirements by verifying that calculations are correct, income verification is present, identification documents are present, etc.
- Determine whether to pursue prosecution of cases or negotiate a repayment agreement
- Serve as witness at hearings, depositions, and in court as needed
- Coordinate special projects such as 508 reviews, FSS review, etc., as needed
C. Manage the Standards and Evaluation staff
- Conduct pre-employment interviews and make hiring recommendations
- Interpret and apply personnel policies, departmental policies, and other relevant policies and procedures
- Review time and leave reports for the department
- Plan, assign, and review the work of department employees
- Train or direct training of new personnel, and provide technical assistance as needed
- Prepare and review performance appraisals and discuss with subordinates as appropriate
- Counsel employees regarding job performance and document in accordance with established procedures
- Recommend disciplinary and other personnel actions, as needed
- All other duties as assigned
MINIMUM QUALIFICATIONS
Education and Experience
Associate's degree plus two (2) years of progressively responsible clerical experience and processing receivables which included using computers and maintaining files, or an equivalent combination of education and experience. Two (2) years in applied accounting or bookkeeping is preferred.
KNOWLEDGE, SKILLS, ABILITIES
- Knowledge of business English, spelling, and arithmetic are required.
- Previous experience with any related HUD programs is highly desirable.
- Strong computer experience is required, specifically Microsoft Office programs.
- Experience with Yardi Voyager 7.0 is a plus
- Property Management software is a plus
- Must be an initiative-taker, independent worker, and a team player.
- Experience in working with the public, and in the provision of front-line customer service.
- Passion in helping to develop and improve department efficiency and performance.
- Record of going the extra mile or overachieving when given a job or opportunity.
- Proficient in Microsoft Office, especially spreadsheets, database, and reporting tools. Proficient in the use of electronic systems
CORE COMPETENCIES
Commitment - Sets high standards of performance; pursues aggressive goals and works hard/smart to achieve them; strives for results and success conveys a sense of urgency and brings issues to closure; and persists despite obstacles and opposition.
Customer Service- Meets/exceeds the expectations and requirements of internal and external customers; identifies, understands monitors, and measures the needs of both internal and external customers; talks and acts with customers in mind; and recognizes working colleagues as customers.
Effective Communication- Ensures important information is passed to those who need to know; conveys necessary information clearly and effectively orally or in writing; demonstrates attention to, and conveys understanding of, the comments and questions of others; and listens effectively.
Responsiveness and Accountability - Demonstrates a high level of conscientiousness; hold oneself personally responsible for one's own work; and does fair share of work.
Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; supports everyone's efforts to succeed; attends, supports, and participates in all team building exercises and events.
Ethics - Treats people with respect; keeps commitments; inspires the trust of others, works with integrity and ethically; upholds organizational values.
Interpersonal Skills - Focuses on solving conflict, not blame; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others' ideas and tries new things.
Organizational Support- Follows policies and procedures; completes administrative tasks correctly and on time; supports organization's goals and values; benefits organization through outside activities; supports affirmative action and respects diversity.
Judgement - Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making process; makes timely decisions.
Professionalism - Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments.
Dependability - Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work, when necessary, to reach goals; completes tasks on time or notifies appropriate person with an alternate plan.
Initiative - Volunteers readily; undertakes self-development activities; seeks increased responsibilities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offer help when needed.
Adaptable/Flexible Skills: Ability to work additional hours, if required, and work with pressing deadlines and being task oriented. Proactively seeks work assignments when current assignments have been completed-takes initiative- and is challenged by full workloads. Willingness and flexibility to manage multiple tasks simultaneously while handling a variety of responsibilities is essential.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
To perform this job successfully, the employee is frequently required to remain in a stationary position. Daily movements include sitting; standing; operating computers and other office equipment; moving about the office; attending onsite and offsite meetings. The employee must be able to communicate via email and verbally via telephone. The employee must occasionally lift up to fifteen (15) pounds.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The work is primarily conducted in an office environment, with interaction with external/internal clients.
Other: Must possess a valid driver's license and be insured by Jacksonville Housing
| Position Reports to | Chief Operating Officer |
| Leadership Accountability | Yes |
| Supervisory Accountability | Yes |
|
Organizational Accountability |
Yes |
| Financial Accountability | Yes |
| Customer Accountability | Interfaces with customers internally and externally. |
We anticipate hiring at the minimum of the respective pay grades per contractual obligations.
We are an EOE & DFWP. A successful applicant will be required to pass a background check including but not limited to employment history, criminal record and driving record, and may be subject to a pre-employment drug screening.
Section 3 and Veterans' Preference are encouraged to apply.
This job description should not be interpreted as all-inclusive. It is intended to identify the major responsibilities and requirements of this job classification. All incumbents may not perform all the job duties listed, and some incumbents may perform some duties which are not listed, and incumbents may be requested to perform job-related responsibilities and tasks other than those stated in this description.