HCV Landlord Liaison
EMPLOYMENT APPLICATION APPLY ONLINE
The Jacksonville Housing Authority is an equal opportunity employer/affirmative action employer. It is the policy and the intent of the Jacksonville Housing Authority to provide equality of opportunity in employment for all persons and in all aspects of its personnel policies, programs, practices, operations, and in all its working conditions and relationships with employees and applicants for employment. Recruitment, hiring, assignment, training, compensation, promotion, retention, and disciplinary decisions will be made without regard to race, color, religion, creed, national origin, sex, sexual orientation, age, disability, genetic information, veteran status, or any other protected class status applicable under state or federal law.
POSITION
| Job Title: | HCV Landlord Liaison |
| FLSA Classification: | Exempt |
| EEO Classification: | Professional |
| Salary/Pay Grade: | $40,480.00 - $57,480.00 |
| Reports to: | HCV Director |
JOB DESCRIPTION
Job Summary
Under the supervision of the HCV Director, this position maintains and develops housing provider relationships and partnerships in promoting community landlords, owners, and property managers as effective partners to preserve and expand the quality and quantity of affordable housing options for HCV participants. The incumbent will be responsible for identifying property owners, property managers, service providers, and management companies who are willing to provide housing for voucher program applicants and participants and perform outreach, briefings, and group meetings and workshops. Conducts housing market research and maintains data on available rental housing units. The duties listed below illustrate the various types of work performed. The omission of specific statements regarding duties does not exclude them from the position if the work is similar, related, or a logical assignment in association with this position:
Essential Job Functions
A. Research rental markets to identify prospective landlords for the Housing Choice Voucher participants and generate leads for outreach and recruitment
B. Market the Housing Choice Voucher program to prospective landlords and explain all program facets and associated paperwork requirements
C. Maintain consistent communications with landlords via telephone, email, virtual, and in- person
D. Create written communication in the form of newsletters, publications, PowerPoint Presentations.
E. Collect pertinent information and input data in the software system, creating new landlord vendor profiles
F. Maintain and troubleshoot data in the RentCafe® Landlord Portal
G. Collect and share feedback from landlords about housing programs with team members
H. Proactively recruit landlords and community partners to participate in housing programs by promoting and educating about housing programs and holding regular events such as workshops, receptions, roundtable discussions, and focus groups.
I. Maintain regular communication with and act as a liaison for participants, landlords, community partners, management, and other housing authority teams.
J. Respond to incoming telephone calls and walk-in inquiries from landlords and provide appropriate solutions
K. Coordinate and collaborate with HCV and Finance team members for appropriate resolutions for landlords' HAP
MINIMUM QUALIFICATIONS
Education and Experience
Four (4) years of experience in housing programs, case management, social services, public administration, business administration, sociology, psychology, tenant relations, or related fields, or an equivalent combination of education and experience. An associate or bachelor's degree is preferred. Experience involving dealing with the public, using a computer, or in public housing preferred. Must become certified as HCV Housing Specialist and RAD/PBV Specialist within one year of position.
Required Knowledge, Skills, and Abilities
• Knowledge of HUD and organizational regulations, policies, and procedures.
• Knowledge of business English, spelling, arithmetic, and vocabulary.
• Knowledge of basic office equipment, including computer, fax, telephone, copier, etc.
• Knowledge of commonly used computer software, such as Microsoft Office operating systems
• Knowledge of the principles of communication.
• Knowledge of computer operation, hardware, and software.
• Ability to counsel with housing professionals regarding the rental market, rent reasonableness, comparable, and jurisdictional boundaries.
• Ability to understand and follow oral and written instructions.
• Ability to read, understand, and apply HUD and organizational rules, policies, procedures, and instructions.
• Ability to communicate orally and in writing.
• Ability to instruct individuals on the operation of computers and basic office equipment.
• Ability to establish and maintain effective working relationships with the participants, professional businesses, and other organizations.
• Ability to use sound judgment in order to make decisions in accordance with established procedures and guidelines.
• Skilled in analyzing situations in order to identify problems and offer possible solutions.
• Ability to input data and maintain sensitive documents with high accuracy and integrity
Core Competencies
Commitment: Sets high standards of performance; aggressive goals and works hard/smart to achieve them; strives for results and success; conveys a sense of urgency and brings issues to closure; and persists despite obstacles and opposition.
Customer Service: Meets/exceeds the expectations and requirements of internal and external customers; identifies, understands, monitors, and measures the needs of both internal and external customers; talks and acts with customers in mind; and recognizes working colleagues as customers.
Effective Communication: Ensures important information is passed to those who need to know; conveys necessary information clearly and effectively orally or in writing; demonstrates attention to, and conveys an understanding of, the comments and questions of others; and listens effectively.
Responsiveness and Accountability: Demonstrates a high level of conscientiousness, holds oneself personally responsible for one's own work, and does a fair share of work.
Teamwork: Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts the success of the team above one's own interests; supports everyone's efforts to succeed; attends, supports, and participates in all team-building exercises and events.
Adaptable/Flexible Skills: Ability to work additional hours if required and work with pressing deadlines and is task oriented. Proactively seeks work assignments when current assignments are completed-takes initiative.
Physical Demands
The physical demands described here are representative of those that an employee must meet to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform these functions. To perform this job successfully, the employee may be frequently required to remain stationary. Daily movements include sitting, standing, operating computers and other office equipment, moving about the office and attending on-site and off-site meetings. The employee must be able to communicate via email and verbally via telephone. The employee must occasionally lift up to fifteen (15) pounds.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. The work is primarily conducted in an office environment, with interaction with external/internal clients.
Other:
Must possess a valid driver's license and be insured by Jacksonville Housing. We anticipate hiring at the minimum of the respective pay grades per contractual obligations.
We are an EOE and DFWP. The successful applicant will be required to pass a background check, including, but not limited to, employment history, criminal record, and driving record, and may be subject to a pre-employment drug screening.
| Position Reports to | HCV Director |
| Leadership Accountability | Yes |
| Supervisory Accountability | No |
| Organizational Accountability |
No |
| Financial Accountability | Yes |
| Customer Accountability | Interfaces with customers internally and externally |