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The Jacksonville Housing Authority is an equal opportunity/affirmative action employer. It is the policy and the intent of the Jacksonville Housing Authority to provide equal opportunity in employment for all persons, and in all aspects of its personnel policies, programs, practices, operations, and in all its working conditions and relationships with employees and applicants for employment. Recruitment, hiring, assignment, training, compensation, promotion, retention, and disciplinary decisions will be made without regard to race, color, religion, creed, national origin, sex, sexual orientation, age, disability, genetic information, veteran status, or any other protected class status applicable under local, State of Florida, or federal law.

 POSITION

JOB DESCRIPTION

Job Summary

The Accessibility Manager will serve as the primary resource in identifying issues related to accessibility at all Jacksonville Housing Authority (JHA) properties. The Accessibility Manager will oversee the implementation and management of Section 504 of the Rehabilitation Act of 1973 compliance initiatives across JHA assets and will address fair housing matters initiated by HUD JHA, or other agencies. The role focuses on ensuring that all programs, services, and activities are accessible to individuals with disabilities and compliant with other fair housing requirements. This position will work closely with various departments to assess, develop, and enforce policies, procedures, and environments that meet legal accessibility standards.

Essential Job Functions

Proactively work with JHA's departments to identify actual or potential compliance issues at existing JHA properties.

• Review and respond to accommodation and modification requests.
• Manage the implementation of approved Reasonable Accommodation requests that involve structural modifications to a unit.
• Perform inspections pre and post rehab, modernization, and/or modification exercises to bring units into compliance.
• Assist the planning & design team by performing design reviews on all projects to ensure compliance with the United Federal Accessibility Standards (UFAS), the Americans with Disabilities Act Guidelines (ADAG), the City of Jacksonville Building Code and all other applicable laws, rules, regulations and guidelines.
• Track the progress of accessibility improvements and measure the effectiveness of implemented changes.
• Prepare reports for leadership on Section 504 compliance status, trends, and potential areas of concern.
• Review accessibility-related complaints and grievances and propose corrective actions when necessary

• Performs other duties as assigned or required

MINIMUMQUALIFICATIONS

Education and Experience

Bachelor's degree in a related field (e.g., Disability Studies, Human Resources, Public Administration, Business Administration, etc.). At least 5 years of experience in accessibility management, ADA compliance, or related field. Experience in Section 504 compliance or similar federal regulations is strongly preferred.

Required Knowledge, Skills, and Abilities

• Knowledge of Section 504 of the Rehabilitation Act of 1973, the Fair Housing Act, and the Americans with Disabilities Act and the implementing regulations of these statutes; knowledge of other relevant federal, state, and local statutes and regulations.
• Knowledge of the reasonable accommodation and modification process, including understanding the interactive process, determining eligibility, and identifying appropriate accommodations.
• Excellent communication (written, verbal and interpersonal) and negotiation skills
• Effective problem-solving skills are needed along with excellent organizational and planning experience.
• Must be able to meet schedule and budget commitments in a dynamic environment.
• Ability to successfully manage multiple projects and work independently.
• Ability to travel to project sites as needed
• Ability to train staff on disability rights and other fair housing topics

CORE COMPETENCIES

Commitment - Sets high standards of performance; pursues aggressive goals and works hard/smart to achieve them; strives for results and success conveys a sense of urgency and brings issues to closure; and persists despite obstacles and opposition.

Customer Service- Meets/exceeds the expectations and requirements of internal and external customers; identifies, understands monitors, and measures the needs of both internal and external customers; talks and acts with customers in mind; and recognizes working colleagues as customers.

Effective Communication- Ensures important information is passed to those who need to know; conveys necessary information clearly and effectively orally or in writing; demonstrates attention to, and conveys understanding of, the comments and questions of others; and listens effectively.

Responsiveness and Accountability - Demonstrates a high level of conscientiousness; hold oneself personally responsible for one's own work; and does fair share of work.

Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; supports everyone's efforts to succeed; attends, supports, and participates in all team building exercises and events.

Ethics - Treats people with respect; keeps commitments; inspires the trust of others, works with integrity and ethically; upholds organizational values.

Interpersonal Skills - Focuses on solving conflict, not blame; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others' ideas and tries new things.

Organizational Support- Follows policies and procedures; completes administrative tasks correctly and on time; supports organization's goals and values; benefits organization through outside activities; supports affirmative action and respects diversity.

Judgement - Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making process; makes timely decisions.

Professionalism - Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments.

Dependability - Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary, to reach goals; completes tasks on time or notifies appropriate person with an alternate plan.

Initiative - Volunteers readily; undertakes self-development activities; seeks increased responsibilities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offer help when needed.

Adaptable/Flexible Skills: Ability to work additional hours, if required, and work with pressing deadlines and being task oriented. Proactively seeks work assignments when current assignments have been completed-takes initiative- and is challenged by full workloads. Willingness and flexibility to manage multiple tasks simultaneously while handling a variety of responsibilities is essential.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

To perform this job successfully, the employee is frequently required to remain in a stationary position. Daily movements include sitting; standing; operating computers and other office equipment; moving about the office; attending onsite and offsite meetings. The employee must be able to communicate via email and verbally via telephone. The employee must occasionally lift up to fifteen (15) pounds.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may

be made to enable individuals with disabilities to perform the essential functions. The work is primarily conducted in an office environment, with interaction with external/internal clients.

Other: Must be insurable by JHA's insurance and possess a valid driver's license.

We are an EOE & DFWP. A successful applicant will be required to pass a background check including but not limited to employment history, criminal record and driving record, and may be subject to a pre-employment drug screening.

Section 3 and Veterans' Preference are encouraged to apply.

This job description should not be interpreted as all-inclusive. It is intended to identify the major responsibilities and requirements of this job classification. All incumbents may not perform all the job duties listed, and some incumbents may perform some duties which are not listed, and incumbents may be requested to perform job-related responsibilities and tasks other than those stated in this description.